Olaotse Phuti

Managing social media responses and escalations.

Preparing the team's daily, weekly, and monthly reports as and when it's needed.

Scheduling inbound consultants in our 24-hour call center accordingly.

Answering calls, receiving, and managing customer escalations.

• Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
• Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
• Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
• Provided information about service procedures and expected timelines.