Ofentse Ratlhogo
Sales Executive
Pretoria,GP
Summary
Results-oriented professional with expertise in driving organizational success through strategic insights and operational excellence. Known for exceptional organizational skills and a commitment to high-quality outcomes in fast-paced environments. Focused on enhancing team performance and fostering collaborative relationships to achieve company objectives.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Sales Executive
We Buy Cars (Dome Branch Moved to Montana
01.2024 - Current
- Exceed monthly sales target.
- Actively engage with prospective customers.
- Gain an in-depth understanding of our vehicle inventory and use this to encourage customers to make a purchase.
- Drive with clients on a test drive, while demonstrating all the features the vehicle has to offer, and provide educated answers to any potential questions.
- Work together with the F&I to facilitate a deal the customer is satisfied with, while yielding the highest return for the dealership.
- Developed and maintained strong relationships with key clients to drive long-term revenue growth.
- Conducted market research to identify emerging trends and customer needs, informing sales strategies.
- Trained and mentored junior sales staff, enhancing team performance and knowledge sharing.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Sales Executive
EBK AUTO DEALER
11.2023 - 12.2024
- Essential Duties and Responsibilities
- Guarantee satisfaction of customers; determine each customer’s vehicle needs by asking questions and listening.
- Consulting and guiding customers to the appropriate next step of the sales process.
- Demonstrate vehicles by explaining characteristics, capabilities and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services.
- Prepares sold vehicles for delivery prior to customer arrival; deliver vehicles to customers to ensure that the customer understands the vehicle’s operating features, warranty and paperwork, and lay the foundation for customer loyalty.
- Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
- Stay informed of incoming inventory, features, accessories, etc., and how they benefit customers.
- Utilize the CRM to prospect and to maintain repeat and referral business.
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Transition customers to the service department to support the ownership experience.
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles.
- Collaborated with cross-functional teams to create tailored solutions that meet client requirements.
Sales consultant
Friends for life intermediary
05.2023 - 10.2023
- Acquire new clients and win accounts against competitors
- Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final deals
- Understand the provisions of each policy and communicate this information to the customer
- Share client information with insurance carriers to determine which products are best to recommend
- Act as a liaison between insurers and clients
- Building and maintaining business relationships with clients
- Research insurance trends, policies and products
- Call center experience.
Sales Consultant
Kheta Insurance Brokers
05.2022 - 04.2023
- Analyzed sales data to assess performance metrics, driving strategic adjustments for improved outcomes.
- Acquire new clients and win accounts against competitors
- Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final deals
- Understand the provisions of each policy and communicate this information to the customer
- Share client information with insurance carriers to determine which products are best to recommend
- Act as a liaison between insurers and clients
- Building and maintaining business relationships with clients
- Research insurance trends, policies and products
- Negotiated contracts with clients, ensuring favorable terms while maximizing profitability for the organization.
- Implemented customer feedback processes, ensuring continuous improvement in service delivery and satisfaction.
Sales Agent (Property Agent)
Tryphinna Moba Real Estate
11.2020 - 05.2021
- Administrative:
- Schedule appointments and showings
- Update property listings
- Research:
- Perform real estate market analysis
- Stay current with real estate markets, trends and best practices
- Search open listings to find properties
- Marketing:
- Create and distribute promotional material
- Manage online and social media presence
- Network with potential clients and local businesses
- Run advertising campaigns
- Responsible for searching new clients who need or want to sell or buy new property.
- Contacting new and existing clients with regards to selling or buying of new property
- Responsible for editing, updating and uploading new and existing properties online (Online Marketing of property).
- From November 2020 to May 2021, license not obtained yet
Assistant Manager/family business
Jones Convenient Store turned Shoprite Usave
05.2015 - 08.2018
- Support and retain staff.
- Assisted in training and mentoring staff to improve retention.
- Ensured customer satisfaction through dedicated assistance and service.
- Maintain visually appealing and effective displays for store.
- Inventory control and met inventory goals.
- Processed and verified office documents to maintain records integrity.
Education
National Senior Certificate -
Hoerskool Pretoria Was
Pretoria West12.2014
Skills
Sales expertise
In-depth product knowledge
Customer engagement
Prospective client outreach
Sales follow-up
Exceeds sales goals
Sales team leadership
Decision-making
Microsoft Office proficiency
Computer literate
Professional networking
Effective communication
Relationship building
INFORMATION
- 08 September 1996 (D.O.B)
- South African
- Male
- No Criminal Record
- Driver’s license including Public Driver’s Permit
- 440 Felstead road, Northriding 2169,Gauteng
- Block D Mabopane 0190
- 067 010 2307 / 063 250 6358
- Ofentse.london@gmail.com
Timeline
Sales Executive
We Buy Cars (Dome Branch Moved to Montana
01.2024 - Current
Sales Executive
EBK AUTO DEALER
11.2023 - 12.2024
Sales consultant
Friends for life intermediary
05.2023 - 10.2023
Sales Consultant
Kheta Insurance Brokers
05.2022 - 04.2023
Sales Agent (Property Agent)
Tryphinna Moba Real Estate
11.2020 - 05.2021
Assistant Manager/family business
Jones Convenient Store turned Shoprite Usave
05.2015 - 08.2018
National Senior Certificate -
Hoerskool Pretoria Was