Octavia Phakama Nxu
Administrator And Filling Clerk
Victory Park
Summary
Office Administrator supporting reception, filing, and general office coordination across customer service and admin tasks. Keeps data capturing accurate, assists with basic bookkeeping, and follows through on ad hoc duties that keep the office running smoothly. Brings clear communication, reliable follow-up, and organized desk support.
Overview
4
4
Certifications
13
13
years of professional experience
Work History
Sales Executive
Excellante International
- Selling Conference and events to corporate and Government sectors.
- 3 years
Quest Research Services
- Call centre agent
- 2 years
Receptionist
MotoRadio/CorpConnect
- Current
- Attending to calls
- Answering switchboard
- Filling
- Attending to customer queries as well as assisting Customers
- General Ad-Hoc duties
- Data capturing
- Basic Bookkeeping
- 2 years – present
Transcriber and Data Capturer
Quest Research
02.2013 - 11.2015
- Transcribed audio recordings with high accuracy, ensuring clarity and consistency in documentation.
- Reviewed transcripts for errors, enhancing overall quality and adherence to project standards.
- Collaborated with team members to streamline transcription processes, improving workflow efficiency.
- Implemented feedback from supervisors to refine transcription techniques and improve final outputs.
Education
Matric -
Freedom Community College
01-2000
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook
Professional Computer Training College
Office administration, Business Communications, Effective Communication
Campus College
Outbound, Call centre, sales training, cross selling, Debt collecting, Negotiation skills, Questioning and Listening skills, Basic and Advanced customer Service, Telephone etiquette, Communication skills, Interview Technique, Inbound call management
Cornerstone College
Business English, Business Communications, Business Management, Consumer care, Principles of marketing, Human Resource Management, Industrial relations, Business Law, Microsoft Excel
Birnam Business College
Skills
Microsoft Excel
Microsoft Word
PowerPoint
Typing
Data capturing
Calendar coordination
Telephone etiquette
Front desk reception
Document filing
Basic bookkeeping
Certification
Certificate of End-user Computing
Timeline
Transcriber and Data Capturer
Quest Research
02.2013 - 11.2015
Business English, Business Communications, Business Management, Consumer care, Principles of marketing, Human Resource Management, Industrial relations, Business Law, Microsoft Excel
Birnam Business College
Outbound, Call centre, sales training, cross selling, Debt collecting, Negotiation skills, Questioning and Listening skills, Basic and Advanced customer Service, Telephone etiquette, Communication skills, Interview Technique, Inbound call management
Cornerstone College
Office administration, Business Communications, Effective Communication
Campus College
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook
Professional Computer Training College
Receptionist
MotoRadio/CorpConnect
- Current
Quest Research Services
Sales Executive
Excellante International
Matric -
Freedom Community College