Octavia Mngomezulu
Johannesburg
Summary
Dynamic bar waitress with extensive experience and wine knowledge at Princess Cruises, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective order management and beverage recommendations. Skilled in multitasking and inventory management, contributing to reduced wait times and optimized table turnover in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bar Waitress
Princess Cruises
Miami
09.2024 - Current
- Delivered exceptional customer service in fast-paced bar environment.
- Managed drink orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in training new staff on service protocols and menu knowledge.
- Collaborated with team members to optimize workflow during peak hours.
- Provided detailed recommendations on beverages based on guest preferences.
- Handled cash transactions accurately while maintaining a balanced till.
- Resolved guest concerns promptly, enhancing overall satisfaction experience.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Checked-in on customers within Number minutes of seating and periodically throughout service.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted new employees with training, sharing best practices for success in a fast-paced environment.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Contributed to a reduction in wait times by quickly taking orders and delivering drinks to patrons.
- Ensured prompt seating of guests during high-volume periods by assisting host staff when necessary.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Assisted in maintaining a clean and organized bar environment for optimal functionality and positive guest experiences.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Collaborated with bartenders to ensure efficient drink preparation and timely delivery to guests.
- Managed inventory effectively, rotating stock as needed to minimize waste and maintain freshness.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
- Maintained compliance with state regulations through proper handling of alcoholic beverages and checking identification when necessary.
- Adapted to various guest needs by offering suggestions on drink pairings or alternatives based on dietary restrictions or personal preferences.
- Improved team communication by consistently relaying essential information between kitchen staff, bartenders, and fellow servers.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Coordinated with fellow servers during peak hours to ensure seamless teamwork and efficient table turnover rates.
- Performed opening and closing duties within bar area according to schedule.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
Skills
- Customer service
- Order management
- Cleanliness standards
- Staff training
- Team collaboration
- Beverage recommendations
- Guest engagement
- Table turnover optimization
- Inventory management
- Multitasking capabilities
Certification
WSET Level 2, South Africa
Timeline
Bar Waitress
Princess Cruises
09.2024 - Current