Obakeng Boikanyo
Call Centre Agent
Rustenburg
Summary
Dynamic professional with proven success at Sun International, excelling in customer service and complaint resolution. Boosted sales revenue through effective product upselling and reduced call handling time by 20%. Skilled in data entry and goal-oriented, consistently recognized for positive feedback and achieving departmental goals.
Overview
5
5
years of professional experience
Work History
Call Center Agent, Inbound Sales
Sun International
Rustenburg, South Africa
06.2024 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Overcame objections using friendly, persuasive strategies.
Guest Liaison Officer
Sun International
Rustenburg, South Africa
10.2023 - 06.2024
- Managed guest complaints professionally, implementing solutions that exceeded expectations.
- Assisted guests with check-in and check-out procedures, expediting the process for optimal efficiency.
- Trained new Guest Liaison team members on best practices in customer service and effective communication techniques.
- Elevated guest experience by providing personalized recommendations for local attractions and dining options.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
Sun International
Rustenburg, South Africa
06.2021 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Education
Higher Certificate - Management Assistant
Orbit TVET College
Rustenburg, South Africa 04.2001 -
Skills
Computer skills
Goal oriented
Typing speed
Product upselling
Customer service
Data entry
Call center customer service
Complaint resolution
Timeline
Call Center Agent, Inbound Sales
Sun International
06.2024 - Current
Guest Liaison Officer
Sun International
10.2023 - 06.2024
Receptionist
Sun International
06.2021 - 10.2023
Higher Certificate - Management Assistant
Orbit TVET College
04.2001 -