Nyeleti Victoria Shikwambane
Regional Business Manager
Summary
My name is Nyeleti Shikwambane and below is a highlight of my qualifications and capabilities. I am an accomplished professional with over 15 years of experience in the ICT industry. With a diverse background encompassing sales, product management, marketing, and Networking, I bring a wealth of expertise and a track record of driving business growth and innovation. Over the years I have demonstrated exceptional skills in building and maintaining client relationships, exceeding sales targets, and fulfilling technical requirements. My ability to understand customer needs and provide tailored solutions has allowed me to consistently deliver value and foster long-term partnerships. I have leveraged my deep knowledge of Cisco and Huawei products and solutions to develop and execute product strategies, driving product adoption and market penetration. My technical acumen and understanding played a pivotal role in driving the Huawei business and guiding customers through their digital transformational journey. My expertise in Networking technologies and ability to align solutions with business objectives enabled me to deliver exceptional value to clients. I further strengthened my skills in IT Networking, brand management, and Customer Management. I successfully launched and promoted products, developed impactful marketing strategies, and leveraged digital channels to reach target audiences effectively. In my most recent role as a Business Unit Manager in the telecommunication industry, I have showcased strong leadership, strategic thinking, and operational excellence. Oversaw end-to-end operations, drove business growth, and fostered a customer-centric culture. My ability to navigate the dynamic telecommunications landscape and commitment to delivering exceptional services ensured the success of the organization.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
Work History
Regional Business Manager
Setsibi IT Support Services
09.2024 - Current
- Developed and executed successful marketing plans for product promotion and increased brand visibility.
- Leveraged knowledge of local markets effectively positioning our products against competitors.
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Regional Business Manager
Emalangeni Technologies
4 2024 - 09.2024
- Achieving business goals and revenue targets
- Overseeing daily operations, managing budgets, and setting performance objectives
- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
- Developing and implementing business, marketing, and advertising plans
- Managing internal and external stakeholder relations and negotiating contracts
- Planning, evaluating, and optimizing operations to be efficient and cost-effective
- Ensuring products and services comply with regulatory and quality standards
- Ensuring company standards and procedures are followed
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Dealing with escalated customer issues, incident reports, and legal actions
Business Unit Manager - Huawei Enterprise
Pinnacle Micro
01.2023 - 03.2024
- ACHIEVE ANNUAL GROSS PROFIT TARGETS WHILE REMAINING WITHIN BUDGETED WEEKS OF INVENTORY AND AGED STOCK LEVELS
- MANAGE AND MENTOR THE HUAWEI TEAM, INCLUDING BDM'S, PRODUCT MANAGERS, AND PRODUCT SPECIALISTS
- ENGAGE CLOSELY WITH SALES TEAMS AND SALES SILO MANAGERS
- ENGAGE CLOSELY AND MAINTAIN A GOOD RELATIONSHIP WITH THE VENDOR, HUAWEI
- PARTICIPATE IN THE DIVISION'S ANNUAL BUDGETING AND PLANNING PROCESS FOR THE ASSIGNED BUSINESS UNITS, AND TRACK RESULTS
- DEVELOP AND MANAGE THE RELATIONSHIP BETWEEN THE BRAND, INTERNAL AND EXTERNAL PARTNERS
- CONDUCT AND EXECUTE EFFECTIVE BUSINESS PLANNING WITH INTERNAL AND EXTERNAL BUSINESS PARTNERS
- ACTIVATE, ENABLE, AND GROW BUSINESS PARTNERING IN ACCORDANCE WITH HUAWEI GROWTH EXPECTATIONS AND SCORECARD REQUIREMENTS, INCLUDING MARKETING AND DEMAND GENERATION
- DISTRIBUTION INTO RETAIL AND COMMERCIAL/PUBLIC SECTOR CHANNELS
- BUILD RELATIONSHIPS AT ALL LEVELS WITHIN THE COMPANY
- ENABLE AND FACILITATE TECHNICAL AND SALES TRAINING: INTERNAL AS WELL AS PARTNER/RESELLER BASE
- ATTEND CUSTOMER VISITS WITH BUSINESS PARTNERS
Product Manager
Pinnacle Micro
12.2019 - 12.2022
- Understand the development strategy for the vendor and implement it in the SBM
- Increase vendor product coverage for vendors
- Increase geographic coverage for vendors
- Training and up-skilling of partners
- Development of partner to grow sales and presales resources of partner
- Training on vendor sales tools, processes, and systems
- Managing minimum certification level of partners
- Involving partners in vendor training and events
- Ensure operational excellence of vendor within the partner
- Placing orders timeously
- Providing fast and accurate quotes
- Credits are passed by the vendor and to the reseller/partner
- ETA and delivery information communicated weekly to teams and updated timeously on the system
- Escalation of partner operational issues at vendor and focus on resolution
- Alignment of vendor resources to partner
- Making sure that stakeholders at the vendor interface with stakeholders at the partner at the following levels: Technical, Presales, Sales, Management, Marketing
- Marketing of brand
- Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include: Marketing events, Tele-campaigns, Internal incentives, Promotion of vendor events
- Driving vendor GTMs with the partner and ensuring focus on the GTMs
- Managing the vendor sales process
- Deal registration to be done early to obtain preferential pricing
- Discount management
- Lobbying support for partners at the vendor
- Margin management (ensuring the integrity of channel pricing)
- Vendor sales funnel management and reporting funnel to vendor
- Enlisting vendor support to drive the opportunity to closure
- Vendor relationship management
- Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly review for the partner
- Be solution-focused for each partner
- Be vendor focused for each product
- Take ultimate responsibility for the revenue target allocated to the partner
- Drive product focus within each respective partner
- Be the custodian of the vendor relationship at the partner
- Ensure that vendor's products are top of mind with all key stakeholders within the partner
- Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
- Provide marketing plans and GTM plans for the sales team
- Liaise with vendors and industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
- Clearly communicate product, market strategy, objectives, and technical processes
- Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review, this must include knowledge of the sales teams
- Monitor inventory (inventory turns, stock aging, stock days, obsolesces, stock-outs) for the stock to meet all key performance indicators
- Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing, and supply
- Manage backorder and warranty return
- Ensure that customer-related queries are effectively dealt with
- Assist the team with other related functions when and where required
- Submit reports as required by management, vendors, and analysts
- VASP client management and growth expectations for the region
- Target management for the region pertaining to COS, stock, and aging stock
Regional Project Manager
Huawei Technologies
07.2019 - 12.2019
- Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals also to maintain strict deadlines and within budget
- Project management according to the project schedule
- Achieving the target successfully delivered with agreed features
- Further the role of the Regional Project Manager includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan
- The Regional Project Manager will also define the project's objectives and oversee quality control throughout project life cycle
- Accountable for deliverables including budget, monitoring costs, timely completion of the project, quality and safety
- Have full oversight, responsibility and accountability for management of contractors, meeting established milestones on a timely basis
- Overall program management, client liaison, as well as guiding and mentoring local staff in the execution of their project related responsibilities
- Oversee and monitor site swap work progress to ensure schedule is meeting major milestones according to the plan
- Manage day-to-day operational aspects of project scope and prepare status reports for management
- Responsible for safe and incident free execution of assigned projects, on time and within budget
- Work with project teams to drive program / project schedules and contract deliverables with a focus on delivering on every commitment made to the customer
- Optimize resources and identify areas where resources needed and assigns individual responsibilities
Rollout Manager/Project Manager
Huawei Technologies
04.2016 - 06.2019
- Act as the key interface of the customer for deployment activities of a project, including the management of all internal and external resources
- Ensure deployment activities are executed within the scope of the contract and within the agreed planning, specifications and quality standard, and ensure customer satisfaction
- Responsible internally for delivery of the solution within the agreed budget, for optimizing costs and for identifying and driving up scopes in cooperation with the PM
- Support pre-training delivery during training and post training
- People, property and expense management
- Training centre work flow management
- Uploading on the iResource platform and maintenance and creating of ISDP accounts
- Subcontractor resource management post certification
- Create and maintain intern database
- Project management of interns
- Stakeholder management
- She Rep and First Aid
- Use Ms Projects to draft timelines and monitor the progress of the project
- Creating Variation order, Creating Procurement Plan (PP,PRA), Publishing PO's (Purchase order) to Subcontractors
- Loading estimates for Engineering, Pre Build, Build and Integration quotes on SAP including VO's
- Loading Pre Build quotes on BPM system
- Loading SQA, POD and Invoicing on BPM system
- Accepting Purchase order Appointments on BPM system
- Accepting Purchase orders and ensuring that the amount, contact and service lines align with Quotations
- Applying Electronic waps for all sites
- Applying work ref's for Site Engineers
- Applying Power ref's for Site Engineers
- Submitting Payment on BPM system once the Project is Fully Integrated
- Project Closure
Datacom Engineer
Huawei Technologies
02.2016 - 03.2016
- Design and Deploying/installing of ATN and NE Huawei Router to Telkom MPLS network
- Configure(MPLS, ISIS, QoS, ACL and BGP) and integrating Huawei to CISCO Network
- Laying, Splicing and Patching Inter facility Fibre Cable and installing OFTP(Optical Fibre Termination Point) at Telkom Exchange
- Network troubleshooting
- Quality Monitoring
- Optimizing and improvement of the network
Network Engineer
Vodacom PTY LTD
04.2012 - 01.2016
- Perform intermediate troubleshooting with customers
- Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services
- Monitoring the administration of systems and servers related network to ensure availability of services to authorized users
- Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc
- To provide technical assistance and support
- Maintain a thorough understanding of BGP, MPLS, EIGRP and WAN structures
Advanced Network Operator
SITA
08.2011 - 03.2012
- Support for SAPS, Supporting their users when they have difficulties with operating the PC or all software and hardware there
- Server maintenance and DHCP Configurations and maintenance
- Router Maintenance
Voice Engineer
Moiloa Business- Enterprise
01.2011 - 07.2011
- Deployment of Cisco Unified Communications Manager at the Department of Public Works, Routing and Switching configurations
- QOS configurations as well as server administration
- SNOM troubleshooting as well as Quintum
GTAP ISP Candidate
CISCO & TORQUE IT
09.2010 - 12.2010
- This was a Cisco Boot camp which required me to acquire my CCIE Certification
- In the process I had Trainer Review Panels for each Certification which entailed a panel and I had to sell a solution to them based on their needs
Technical Support Agent
DELL
02.2010 - 05.2010
- Assisting Dell consumers when they are having trouble with their Laptops or Desktops by troubleshooting with them telephonically (Hardware support), checking and updating their warrant status and Logging their call
Compliance Auditor
GIJIMA
10.2009 - 01.2010
- Putting their users to the correct Domain and putting them on the correct network
- Installing software such as SMD and Forefront
- Updating their Service Pack and checking for Malicious Software
- Installing printers to users and network printers
- Updating the antivirus and installing new patches on local machines
CISCO Intern
TORQUE IT
05.2009 - 10.2009
- CONFIGURING, TROUBLE SHOOTING AND MAINTAINING CISCO ROUTERS AND SWITCHES
- FIXING END USER MACHINES (TECHNICAL SUPPORT)
- SERVER SUPPORT (INSTALLING, MANAGING MAINTAINING SERVER 2003 AND INSTALLING UPDATES)
- OFFICE WORK (FILLING, AND OFFICE ORGANISING)
- VMWARE
Sales Executive
Incredible connection
11.2008 - 05.2009
- Selling Laptops, desktops, computer parts, networking tools and also give advice on which Units would best suit customers need
- We also did hazard counts, merchandising, quotes and stock taking
- I also was required to provide solutions to our consumers and some small businesses daily
Education
ADVANCED DIPLOMA IN MANAGEMENT -
MASTER NETWORK ENGINEER - undefined
BCOM ECONOMICS 1 - undefined
PROJECT MANAGEMENT - undefined
PRINCE 2 FOUNDATIONS TRAINING - undefined
PMBOK TRAINING - undefined
MANAGEMENT DEVELOPMENT PROGRAM - undefined
Skills
CCDA
CCNA
CCIP
CCNP
CCIE Service Provider Written
HCPP IP
HCIP - Routing and Switching
References
- Mpho, 0123696480, Manager, Incredible connection
- Ethel, 012 362 1480, Facilitator, Torque IT
- Tebogo, 012 675 5681, Recruitment Specialist, Gijima
- Lee-Ann, 0795255538, Technical Support Supervisor, Dell
- Sean Evans, 27 (0)82 447 3802, Supervisor, Torque- IT
- Obakeng, 0798785327, Networks Supervisor, Vodacom PTY LTD
- Andile Nontshe, 0796413906, Technical Support, Sita
Personal Information
- ID Number: 8702180682083
- Ethnicity: African
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Married
Timeline
Regional Business Manager
Setsibi IT Support Services
09.2024 - Current
Business Unit Manager - Huawei Enterprise
Pinnacle Micro
01.2023 - 03.2024
Product Manager
Pinnacle Micro
12.2019 - 12.2022
Regional Project Manager
Huawei Technologies
07.2019 - 12.2019
Rollout Manager/Project Manager
Huawei Technologies
04.2016 - 06.2019
Datacom Engineer
Huawei Technologies
02.2016 - 03.2016
Network Engineer
Vodacom PTY LTD
04.2012 - 01.2016
Advanced Network Operator
SITA
08.2011 - 03.2012
Voice Engineer
Moiloa Business- Enterprise
01.2011 - 07.2011
GTAP ISP Candidate
CISCO & TORQUE IT
09.2010 - 12.2010
Technical Support Agent
DELL
02.2010 - 05.2010
Compliance Auditor
GIJIMA
10.2009 - 01.2010
CISCO Intern
TORQUE IT
05.2009 - 10.2009
Sales Executive
Incredible connection
11.2008 - 05.2009
MASTER NETWORK ENGINEER - undefined
BCOM ECONOMICS 1 - undefined
PROJECT MANAGEMENT - undefined
PRINCE 2 FOUNDATIONS TRAINING - undefined
PMBOK TRAINING - undefined
MANAGEMENT DEVELOPMENT PROGRAM - undefined
Regional Business Manager
Emalangeni Technologies
4 2024 - 09.2024
ADVANCED DIPLOMA IN MANAGEMENT -
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