Nwabisa Nkunjana
Sales Agent/Customer Care
Durban
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Sales Agent
Unlimited
06.2022 - 10.2023
Selling of legal cover,hospital plans
- Adjusted sales scripts to better target needs of specific individuals, boosting sales
Customer Care Agent
CCI MTN Campaign
11.2019 - 08.2021
- Adhered strictly to data protection guidelines, ensuring that confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Collaborated with cross-functional teams to identify and address recurring customer concerns.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Manager over 50 calls per day.
Sales Agent
Legal&Tax
01.2016 - 12.2016
Selling of legal cover's and asking for referrals
Education
High School Diploma -
Kwa Mgaga High School
Umlazi 01.2024 - 11.2024
Skills
Typing Skill
Timeline
High School Diploma -
Kwa Mgaga High School
01.2024 - 11.2024
Sales Agent
Unlimited
06.2022 - 10.2023
Customer Care Agent
CCI MTN Campaign
11.2019 - 08.2021
Sales Agent
Legal&Tax
01.2016 - 12.2016
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