Lusanda Silo
Internal Sales
Kempton Park
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Internal sales
Brands for Africa (Macniel)
05.2023 - Current
- .Teamed with partners to close deals for sales development.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated advertising brochure for vendor using Macspec
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Call existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Introduced products to consumers and promoted products currently in stock to increase sales volumes.
Laboratory Solution Advisor
Air And Vacuum Technology
09.2022 - 04.2023
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Applied machine learning techniques where applicable for better insights on large-scale dataset analysis.
- Worked well in an team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Key Account Manager
Abelanani Creations
5 2018 - 12.2021
- Built and maintained strong client relationships to drive business growth.
- Contributed to event marketing, sales and brand promotion.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Designed visually appealing logos and marketing materials that effectively communicated brand identity while adhering to established guidelines.
- Tracked key performance indicators to measure success of campaigns.
- Utilizing CRM to capture and process orders.
- Enhanced client brand perception by implementing tailored marketing strategies and innovative design concepts.
- Developed sales strategies that resulted in higher client reach.
Frontline Customer service agent
TNT Express
02.2016 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated clients on services and resolved client inquiries regarding custom's documents
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Adapted to new applications and maintained knowledge of current technologies ACM (Advance case management)
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
Administration Officer
Ladida Entertainments
04.2014 - 12.2014
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
Indoor sales Executive
TNT Express
08.2012 - 03.2014
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Expanded market share with strategic territory planning and targeted prospecting.
Education
Grade 12 - Matric
W.B.Rubusana S.S.S
Queenstown, South Africa 04.2005 - 05.2007
N6 Mechanical Engineering - undefined
Tshwane South College
Centurion, South Africa 01.2011 - 05.2012
Skills
Certification
Customer Service
Awards
Bravo Zulu, TNT express
Personal Information
- Date of Birth: 04/06/1990
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
References
- Mrs Maria, TNT Express, Boksburg, South Africa, 083 805 7103
- Miss Andiswa Mrasi, Ladida entertainments, Cape town, South Africa, 073 836 4904
- Miss Roedashni Padayachee, Abelanani Creations, Johannesburg, South Africa, 011 568 5440
- Miss Mologadi , Air and Vacuum Technologies , Midrand, South Africa, 073 194 5114
Timeline
Internal sales
Brands for Africa (Macniel)
05.2023 - Current
Laboratory Solution Advisor
Air And Vacuum Technology
09.2022 - 04.2023
Frontline Customer service agent
TNT Express
02.2016 - 04.2018
Administration Officer
Ladida Entertainments
04.2014 - 12.2014
Indoor sales Executive
TNT Express
08.2012 - 03.2014
N6 Mechanical Engineering - undefined
Tshwane South College
01.2011 - 05.2012
Grade 12 - Matric
W.B.Rubusana S.S.S
04.2005 - 05.2007
Key Account Manager
Abelanani Creations
5 2018 - 12.2021
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