Nwabisa Maboza
OB Advisor
Johannesburg
Summary
Proven OBR Advisor at FNB, adept in client engagement and problem-solving, enhanced conversion rates through personalized solutions and exceptional service. Skilled in relationship building and adaptability, consistently met sales targets. Leveraged professionalism and active listening to elevate customer satisfaction and foster long-term relationships. Results-driven with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
OBR Advisor
FNB
02.2013 - Current
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Identified new sales opportunities through research, networking, and attending industry events.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Ho-Hup Corporations
Secretary
01.2008 - 11.2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Public Management
CPUT
Diploma04.2028
High School Diploma -
Mount Arthur High School
Lady Frere (Eastern Cape)11.2023
Skills
Client Engagement
Relationship Building
Teamwork and Collaboration
Adaptability and Flexibility
Professionalism
Problem-Solving
Time Management
Reliability
Active Listening
Timeline
OBR Advisor
FNB
02.2013 - Current
Ho-Hup Corporations
Secretary
01.2008 - 11.2010
No Degree - Public Management
CPUT
High School Diploma -
Mount Arthur High School