Nuraan George
METRO SOUTH
Summary
Dynamic leader with proven expertise in operations management and customer engagement, honed at Woolworths Distribution Centre. Excelled in logistics oversight and staff supervision, significantly enhancing operational efficiency. Skilled communicator, adept at fostering teamwork and collaboration. Achieved notable improvements in inventory control and customer satisfaction through strategic planning and effective leadership.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Operations Administrator
Woolworths Distribution Centre, Exports Department
Cape Town
09.2009 - Current
- Schedule appointments and close ASN's once received in full and also Investigate discrepancies.
- Configure shipment advise notes for International Supply Chain (ISC) on a daily basis.
- Manage inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Log all operational incidents with helpdesk (HD) daily. Evaluated current operational practices and suggested improvement strategies.
- Order consumables and stationary for Exports.
- Export files from triceps management system, close loads and forward LCS after dispatching.
- Provided answers to customer questions via phone and email, typically within minutes.
- Coordinated meetings for department both in office and remotely via Teams.
- Scheduled deliveries and supported X-Dock as acting Team Leader for over 5 months by managing staff.
- Enhanced communication between Exports and ISC through regular meetings, weekly reports, and updates.
- Liaise with customers / suppliers and schedule appointments for décor deliveries daily.
- Motivate and train employees to maximize team productivity.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
Acting Team Leader
Woolworths Distribution Centre X-Dock Department
Cape Town
09.2024 - Current
- Liaise with Foods DC and transport and trunking by dispatching cages to local and direct stores.
- Also receiving inbound trunkers and X-Dock FBH stock to our secondary DC's on a daily basis.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Manage and book staffing through Tes service providers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Worked across all shifts day, night and afternoon as well as overtime when required.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Acting / Overseeing Exports in My Mangers Absence
Woolworths Distribution Centre
Cape Town
03.2022 - 05.2022
- Managing staff and forward daily and monthly reports to the business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Westridge Senior Secondary
Mitchells Plain, South Africa 01.2022 - 11.2022
Skills
Verbal and written communication
Customer engagement
Telephone etiquette
Warehouse operations
Operational planning
Management
Staff supervision
Task delegation
Safety oversight
Performance monitoring
Employee development
Delegation
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Team leadership
Operational efficiency
Multitasking Abilities
Decision-making
Self motivation
Effective communication
Active listening
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Strategic planning
Adaptability
Effective leader
Dancing, Swimming, Socializing
I love to dance and have started dancing since a young age. Swimming comes naturally as my mother was a champion swimmer in her youth. I also like to socialize and meet people from different cultures.
Timeline
Acting Team Leader
Woolworths Distribution Centre X-Dock Department
09.2024 - Current
Acting / Overseeing Exports in My Mangers Absence
Woolworths Distribution Centre
03.2022 - 05.2022
High School Diploma -
Westridge Senior Secondary
01.2022 - 11.2022
Operations Administrator
Woolworths Distribution Centre, Exports Department
09.2009 - Current