Ntuthuko Zungu
SENIOR ADMINISTATIVE CLERK
Pietermaritzburg
Summary
Dynamic and detail-oriented professional with extensive experience at the Department of Education. Proven ability in effective problem solving and expert time management, enhancing inter-departmental communication through a centralized database. Recognized for supporting executive decision-making and fostering a collaborative team environment. Strong organizational skills drive successful project outcomes.
Experienced with office management and executive support. Utilizes organizational and multitasking skills to enhance operational efficiency. Knowledge of administrative software and effective communication ensures seamless operations.
Overview
8
8
years of professional experience
Work History
Senior Administrative Clerk
Department Of Education
02.2023 - Current
- Managed high-volume phone calls, addressing inquiries and forwarding messages to appropriate personnel in a timely manner.
- Maintained a professional work environment by enforcing office policies and procedures consistently.
- Supported executive decision-making with thorough research, report compilation, and presentation preparation efforts.
- Improved inter-departmental communication by creating a centralized database for shared documents and resources.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Intern
Department Of Education
06.2020 - 05.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
EPWP ADMIN CLERK
Department Of Education
09.2018 - 05.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Inservice Training
Department Of Education
02.2017 - 08.2018
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
High School Diploma -
Mgungundlovu Tvet College
Pietermaritzburg, South Africa 04.2001 -
Skills
Expert time management
Highly detail-oriented
Professional telephone etiquette
Effective problem solving
Strong organizational skills
Team player attitude
Timeline
Senior Administrative Clerk
Department Of Education
02.2023 - Current
Intern
Department Of Education
06.2020 - 05.2022
EPWP ADMIN CLERK
Department Of Education
09.2018 - 05.2020
Inservice Training
Department Of Education
02.2017 - 08.2018
High School Diploma -
Mgungundlovu Tvet College
04.2001 -
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