Hi, I’m
THABISO VUYISWA NGCONGO
Administrative & Finance Professional
Pietermaritzburg
Summary
Dedicated Administrative and Finance Professional with over five years of progressive experience in cash office administration, financial reporting, payroll support, workforce management, customer financial services, and office administration within a high-volume retail environment. Experienced in cash reconciliation, banking procedures, petty cash management, attendance administration, data management, staff supervision, and compliance with financial controls. Recognised for maintaining high levels of accuracy, problem-solving effectively, and supporting efficient day-to-day business operations. Seeking opportunities within finance, administration, payroll, accounts, or office support functions where strong organisational, analytical, and communication skills can contribute to organisational success.
Overview
8
Certifications
7
years of professional experience
Work History
SHOPRITE
Administrative & Cash Office Clerk
04.2024 - Current
Job overview
- Administer and oversee financial management of daily cash office operations within high-volume retail environment.
- Execute daily reconciliation of cash card vouchers with electronic transactions.
- Organize and validate bank deposits while upholding secure cash handling protocols.
- Generate daily, weekly, and monthly financial reports for management.
- Verify invoices and maintain accurate financial records.
- Manage over 30 cashiers while ensuring compliance with company procedures.
- Track attendance, leave records, and employee time management.
- Review and approve recorded hours and breaks.
- Validate and transmit payroll-related information.
- Maintained excellent accuracy standards in financial reporting and cash control processes while supporting efficient store operations.
- Trained new team members on cash handling protocols and operational efficiency.
- Conducted regular audits of cash drawers and safe, identifying discrepancies for resolution.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
- Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
SHOPRITE
Money Market Clerk
01.2022 - 03.2024
Job overview
- Consistently delivered accurate transaction processing while maintaining high customer service standards.
- Managed inventory levels to ensure stock availability and minimize waste.
- Trained new employees on store procedures and customer service standards.
- Assisted customers with product inquiries, enhancing shopping experience and satisfaction.
- Analyzed sales trends to optimize product placement and promotions within the store layout.
- Streamlined checkout processes, reducing wait times and improving overall efficiency during peak hours.
- Recognized as a reliable employee who consistently provided excellent service to both customers and colleagues alike.
- Contributed to successful promotional events by assisting with setup, execution, and breakdown processes.
- Handled customer inquiries with professionalism and expertise, resolving issues in a timely manner.
- Exceeded individual sales targets regularly while also contributing significantly towards overall team goals.
- Facilitated clear communication between team members during shift changes, ensuring continuity of operations.
- Worked closely with management to identify areas requiring improvement or increased efficiency within daily operations.
- Assisted in training new employees on store policies, procedures, and best practices for optimal performance.
- Processed transactions efficiently and accurately, resulting in minimal errors and satisfied customers.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
SHOPRITE
Front End Cashier
01.2020 - 01.2022
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new cashiers on operational standards and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Organized items on shelves to help customers locate products easily and quickly.
- Processed credit card, stamps and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
Shoprite
YES Learner (Retail Readiness Programme)
01.2019 - 01.2020
Job overview
- Completed practical workplace training across multiple departments including Receiving, Grocery, Bakery, Deli, Fruit & Vegetables, Front End, and Non-Food.
- Gained experience in stock control, merchandising, customer service, and retail operations.
- Developed strong teamwork, communication, and problem-solving skills.
Education
University of South Africa (UNISA)
Diploma from Public Relations
01.2024
Sukuma Comprehensive School
National Senior Certificate
01.2015
Skills
Accounting and finance expertise
Cash reconciliation processes
Financial reporting standards
Banking and cash handling
Management of petty cash
Fundamentals of bookkeeping
Record keeping for finances
Payroll support functions
Administrative office tasks
Data capture and management strategies
Document filing and control systems
Workforce management practices
Attendance tracking administration
Leave management processes
Switchboard operation skills
Proficiency in Microsoft Excel
Proficiency in Microsoft Word
Proficiency in Microsoft Outlook
Proficiency in Microsoft PowerPoint
Expertise in POS systems
Knowledge of retail financial systems
Supervisory team leadership
Excellence in customer service
Effective problem-solving techniques
Strong communication abilities
Detail-oriented approach
Expert time management
Certification
References
Available Upon Request
Timeline
Administrative & Cash Office Clerk
SHOPRITE
04.2024 - Current
Money Market Clerk
SHOPRITE
01.2022 - 03.2024
Front End Cashier
SHOPRITE
01.2020 - 01.2022
YES Learner (Retail Readiness Programme)
Shoprite
01.2019 - 01.2020
Sukuma Comprehensive School
National Senior Certificate
University of South Africa (UNISA)
Diploma from Public Relations