Ntsebeng Patricia Phatsa

Responsibilities:

Customer Service Excellence:

• Provide excellent customer service by promptly addressing customer inquiries, concerns, and requests related to gift card orders. This includes providing customer requests for invoices.
• Handle order-related issues, returns, and exchanges professionally and efficiently.
• Collaborate with the internal teams to address order-related inquiries and resolve any discrepancies.

Efficient Order Processing:

• Receive and review incoming customer orders via various available channels (email or phone, etc.). This includes preparing invoices for customers.
• Accurately input order details into the order management system (i.e., SAP, or Excel, etc.).
• Ensure that the order information, including bulk card quantities, prices, and delivery addresses, is accurate.

Delivery Coordination:

• Schedule and coordinate the delivery of the order with the courier company and ensure the timeous delivery of as per customer expectations.
• Ensure orders are delivered on schedule and liaise with the courier company to track the status of the delivery and inform the customer on delivery progress, expected time of arrival (ETA), expected delays, etc.
• Communicate order status updates to customers and internal stakeholders.

Administrative Efficiency:

• Maintain organised and up-to-date records of all orders, including order confirmations, delivery documents, invoices, proof of payment.

Quality Control:

• Ensure orders are processed in compliance with company policies and procedures.
• Perform quality checks on orders to minimise errors and improve order accuracy.

Learnership Completed

• A Traffic Officer performs Road Traffic Law Enforcement duties to ensure a safe and secure traffic environment for all road users on public roads in order to prevent road crashes (vehicle collision) and trauma.

A qualified learner will be able to:

• Plan and conduct road traffic safety operations, including conducting a chase and providing escort services.
• Capture and collate evidence for court.
• Evaluate the roadworthiness of vehicles and applicants for leaner's licences and driving licences.

Key Responsibilities:

• Processing Transactions: Scanning items, calculating prices, and handling cash, credit, debit, and other payment methods.
• Handling Payments: Accepting and processing payments, providing change, and issuing receipts.
• Customer Service: Answering customer inquiries, resolving issues, and providing assistance with purchases, returns, and exchanges.
• Maintaining Checkout Area: Ensuring the checkout area is clean, organized, and well-stocked.
• Cash Handling: Counting cash at the beginning and end of shifts, balancing the cash register, and reporting any discrepancies.
• Communication: Interacting with customers, answering questions, and providing information about products, promotions, and store policies.
• Following Procedures: Adhering to company policies and procedures, including those related to security, refunds, and returns.

Key Duties and Responsibilities:

• Site Preparation:Clearing and preparing construction sites, digging trenches, erecting and dismantling temporary structures like scaffolding and fencing.
• Material Handling:Loading, unloading, and transporting construction materials, tools, and equipment.
• Assisting Tradespeople:Supporting skilled tradespeople like carpenters, bricklayers, and plumbers by providing materials, tools, and other assistance.
• Basic Construction Tasks:Assisting with tasks such as mixing and pouring concrete, applying construction materials, and smoothing surfaces.
• Equipment Operation:Operating hand tools (shovels, picks, drills, etc.) and potentially light machinery like excavators and dump trucks.
• Site Maintenance:Maintaining a clean and organized work site, including removing debris, disposing of waste, and ensuring tools and equipment are in good working order.
• Safety Compliance:Adhering to all safety regulations, wearing personal protective equipment (PPE), and following safety protocols to ensure a safe work environment.
• Following Instructions:Receiving and carrying out instructions from supervisors and other construction professionals.
• Demolition:Assisting with demolition tasks, such as breaking down old structures or preparing sites for new construction.

Responsibilities:

• Sweeping, mopping, and vacuuming: Maintaining clean floors throughout the post office, including lobbies, offices, and hallways.
• Dusting: Removing dust from furniture, shelves, and other surfaces.
• Window and mirror cleaning: Ensuring windows and mirrors are free of streaks and smudges.
• Restroom cleaning: Cleaning and sanitizing toilets, sinks, and other restroom fixtures, and restocking supplies.
• Emptying trash and recycling: Removing waste from designated receptacles and ensuring proper disposal.
• Kitchen cleaning: Cleaning kitchen appliances, counters, and sinks in staff kitchens.
• Replenishing supplies: Ensuring restrooms and other areas are stocked with necessary supplies like soap, paper towels, and toilet paper.