Ntombizodwa Muzondo

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Utilizing the Query Management System to accurately track interactions with our customers.

Enable access to relevant information to be able to deal and action the queries.

Ensure that responses are provided to the clients withing the stipulated SLA

Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Opening of accounts

monitoring of the incoming payments and ensuring that the clients have sufficient funds in their account to have the payments processed.

liaise with the credit team if payments are pending due to insufficient funds.

Ensuring that correct client mandates are in place

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• handling of meetings and taking minutes
• travel arrangements for Relationship Managers and ensuring that reconciliations are done on their return from trips.

• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Diary management
• Team secretary
• Typing of presentations