Vuyile Mthethwa
Independent Contractor at Office Beacon
Bloemfontein
Summary
Dynamic sales and marketing expert with over 11 years of diverse experience in advertising, e-commerce, social media marketing, events management, and public relations. An entrepreneurial background as the owner of an online retail store, combined with a strong passion for AgriTech innovation, drives a commitment to enhancing agricultural production through cutting-edge science and technology. Proven leadership skills in directing workgroups, developing strategies, and fostering team collaboration ensure effective goal setting and achievement. Recognized for exceptional interpersonal communication abilities and a strategic mindset that aligns team vision with organizational success.
Overview
19
19
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Team Leader(Client Success)
Office Beacon LLC
12.2023 - Current
- As a Team Leader, you will lead our team of Virtual Assistants, ensuring smooth daily operations and exceptional client satisfaction. Your leadership will foster a positive work environment, drive performance, and enhance processes for efficiency and growth.
- Responsibilities
- Team Leadership & Management:
- Primary Contact: Serve as the main support for Virtual Assistants, addressing concerns and providing guidance.
- Leadership & Development: Foster a collaborative, high-performance culture, setting clear expectations and empowering team members.
- Task Allocation: Strategically assign tasks to balance workloads and align with strengths.
- Performance Evaluation: Conduct regular assessments, offer feedback, recognize achievements, and drive improvements.
- Motivation & Engagement: Inspire the team to achieve goals, promote open communication, and maintain a positive work environment.
- Client Care:
- Relationship Management: Build strong client relationships, address concerns promptly, and ensure satisfaction.
- Onboarding: Oversee seamless onboarding for clients and Virtual Assistants, ensuring clear expectations and smooth transitions.
- SOP Development: Create and update best-practice guidelines for quality service delivery.
- Client Interaction Monitoring: Ensure timely, professional client communication and support team members as needed.
- Experience Enhancement: Identify ways to improve client satisfaction and implement value-added services.
- Performance Monitoring & Reporting:
- KPIs & Data Analysis: Track performance metrics, analyze trends, and drive continuous improvement.
- Reporting: Generate reports on achievements, challenges, and strategic recommendations for management.
Managing Director
Happy Hope Dweller
03.2021 - Current
QA Tester
uTest
01.2021 - Current
- 1. Develop and implement test plans: QA testers are responsible for creating detailed test plans that outline the testing objectives, methods, and expected outcomes.
- 2. Identify and report defects: QA testers must have the ability to identify and report any defects or issues found during the testing process to the development team.
- 3. Perform various testing methods: This includes functional testing, regression testing, integration testing, and usability testing to ensure that all aspects of the software are functioning correctly.
- 4. Collaborate with development team: QA testers work closely with the development team to understand the product requirements, troubleshoot issues, and provide feedback on the overall quality of the software.
- 5. Execute test scripts: Using manual and automated testing techniques, QA testers execute test scripts to validate the functionality and performance of the software.
- 6. Document test results: All test results and findings should be accurately documented and maintained for future reference.
- 7. Stay updated with industry trends: QA testers should stay updated with the latest trends, techniques, and tools in software testing to ensure the most efficient and effective testing approach.
- 8. Communicate with stakeholders: QA testers must effectively communicate with project stakeholders to provide updates on the testing process and address any concerns or issues.
- 9. Ensure software meets quality standards: QA testers are responsible
- Https://www.utest.com/ref1380274
Senior Business Development Executive
CrewBloom
12.2021 - 11.2023
- Independent Contractor(Core Team)
BBBEE Consultant
SERR Synergy
08.2020 - 02.2021
- Business Administration Services
Sales Consultant
Virgin Active
03.2017 - 04.2019
Field Sales Representative
Distell
02.2016 - 12.2016
Financial Advisor
Wealth Solutions Capital Consulting /Business Services
07.2015 - 01.2016
- Wealth creation and wealth preservation.
Financial Advisor
Metropolitan
07.2014 - 09.2014
Sales Consultant
Virgin Active
11.2013 - 06.2014
Administration clerk
The Rest Guest house
04.2007 - 04.2014
- Filing, administration, bookings
Education
Advertising and Advanced Digital Marketing
DSM - Digital School of Marketing
03-2026
Certificate - Introduction to SQL
DataCamp
04-2022
Certificate - Negotiation/Persuading Others/Project Management/Leading People/Digital Intelligence/Time Management
Harvard Business School Online
04-2022
Master of Business Administration - MBA - Business Administration and Management, General
ThePower Business School
02-2022
Bachelor's degree - Bcom Information Technology
University of the Free State/Universiteit van die Vrystaat
01-2014
Skills
Strategic media engagement
Digital Strategy
Team supervision
Team motivation
Teamwork and collaboration
Work planning
Problem-solving
Mentoring
Quality improvement
Team building
Performance improvement
Technical support
Work Planning and Prioritization
Analytical thinking
Goal setting
Client support
Staff training
Attention to detail
Key performance indicators
Relationship building
Coaching and mentoring
Issue resolution
Daily workflow improvement
Performance evaluations
Process improvement
SMART goals
Complex Problem-solving
Conflict resolution
Sales expertise
Team Check-ins
Influencing skills
Client account management
Telemarketing expertise
Client communication
Verbal and written communication
Strategic planning
Leadership
MS office
Problem-solving abilities
Multitasking
Multitasking Abilities
Adaptability
Time management abilities
Self motivation
Excellent communication
Analytical skills
Idea development and brainstorming
Project planning
Continuous improvement
Adaptability and flexibility
Certification
Python for Data Science
Timeline
Team Leader(Client Success)
Office Beacon LLC
12.2023 - Current
Senior Business Development Executive
CrewBloom
12.2021 - 11.2023
Managing Director
Happy Hope Dweller
03.2021 - Current
QA Tester
uTest
01.2021 - Current
BBBEE Consultant
SERR Synergy
08.2020 - 02.2021
Sales Consultant
Virgin Active
03.2017 - 04.2019
Field Sales Representative
Distell
02.2016 - 12.2016
Financial Advisor
Wealth Solutions Capital Consulting /Business Services
07.2015 - 01.2016
Financial Advisor
Metropolitan
07.2014 - 09.2014
Sales Consultant
Virgin Active
11.2013 - 06.2014
Administration clerk
The Rest Guest house
04.2007 - 04.2014
Certificate - Introduction to SQL
DataCamp
Certificate - Negotiation/Persuading Others/Project Management/Leading People/Digital Intelligence/Time Management
Harvard Business School Online
Master of Business Administration - MBA - Business Administration and Management, General
ThePower Business School
Bachelor's degree - Bcom Information Technology
University of the Free State/Universiteit van die Vrystaat
Advertising and Advanced Digital Marketing
DSM - Digital School of Marketing