Open To Work
Ntombikayise Mbaliso
Johannesburg
Work Preference
Summary
Dynamic Administrative and Operations Professional adept at driving workflow improvements and enhancing customer experiences. Proven ability to coordinate marketing initiatives and manage stakeholder communications effectively. Dedicated to delivering strategic solutions that streamline processes and foster collaborative environments.
Work History
Adhoc Marketing Support
Tears Foundation
- Coordinated social media content planning and publishing across multiple digital platforms.
- Supported the execution of awareness and advocacy marketing campaigns.
- Produced engaging written content for social media, email campaigns and promotional materials.
- Maintained brand consistency across digital and offline communications.
- Coordinated campaign assets, stakeholder communications and volunteer engagement.
- Assisted with campaign reporting, content management and administrative support.
- Collaborated with internal teams to ensure marketing projects were delivered on schedule.
Operations Assistant / Admin / HR / Logistics Support
Barker Street Office Furniture (Pty) Ltd
- Provided executive administrative support to the CFO, Operations Manager and HR Manager.
- Coordinated administrative processes across multiple departments.
- Managed vendor communication and maintained accurate business records.
- Improved workflow efficiency through effective coordination and document management.
- Resolved customer queries while maintaining high service standards.
- Assisted with procurement, logistics coordination and operational reporting.
Merchandiser
Vinimark Trading (Pty) Ltd
- Managed merchandising activities to maximise product visibility and sales.
- Maintained merchandising standards across assigned retail stores.
- Conducted stock replenishment and inventory checks.
- Built positive relationships with store managers and retail staff.
- Monitored stock levels and identified ordering requirements.
Packer
Portfolio Laboratories (Pty) Ltd & Technikon Laboratories (Pty) Ltd
- Prepared products for distribution while maintaining strict quality standards.
- Performed inventory checks and stock control activities.
- Maintained warehouse safety and operational procedures.
- Assisted with dispatch preparation and order accuracy.
News Anchor
Westside FM
- Researched, prepared and presented weekly news broadcasts.
- Produced engaging content while meeting strict publication deadlines.
- Maintained accuracy and professionalism during live broadcasts.
- Collaborated with production teams to ensure high-quality programming.
Driver / General Worker
Rachel's Kitchen
- Delivered products safely and efficiently while meeting delivery schedules.
- Planned delivery routes to maximise efficiency.
- Conducted routine vehicle inspections and basic maintenance.
- Supported warehouse and operational activities when required.
Telesales / Call Centre
Guildford College (Call Centre Training)
- Handled inbound and outbound calls, customer service, and telemarketing campaigns.
Education
Business Practice -
Business Beyond Boundaries
01-2024
Production Technology Qualification -
01-2022
Primary Caregiving including Basic First Aid -
Caring Touch Caregivers
09-2020
Diploma in Journalism -
IIE Rosebank College
05-2019
Call Centre Certificate -
Guildford College
01-2018
Basic Stocktake Course -
12-2017
MS Office & Typing Skills -
Thalani Community Computer Centre
01-2016
National Senior Certificate -
Riverlea Secondary School
01-2015
Skills
- Marketing Support & Social Media Management
- Operations & Logistics Coordination
- Data Capturing & Reporting
- Inventory & Stock Management
- MS Office: Word, Excel, PowerPoint
- Typing Skills
- First Aid & Primary Caregiving
- Driving: Code 10 License with PDP
- Administrative Support
- Executive Support
- Office Administration
- Office Coordination
- Calendar Management
- Stakeholder Engagement
- Customer Relationship Management
- CRM
- Project Coordination
- Project Support
- Data Analysis
- Reporting
- Scheduling
- Microsoft 365
- Google Workspace
- Document Management
- Process Improvement
- Event Coordination
- Vendor Management
- Customer Experience
- Operations Support
- Team Collaboration
- Digital Marketing
- Marketing Administration
- Content Management
- Copywriting
- Social Media Management
- Problem Solving
- Time Management
- Multitasking
Timeline
Telesales / Call Centre
Guildford College (Call Centre Training)
Driver / General Worker
Rachel's Kitchen
News Anchor
Westside FM
Packer
Portfolio Laboratories (Pty) Ltd & Technikon Laboratories (Pty) Ltd
Merchandiser
Vinimark Trading (Pty) Ltd
Operations Assistant / Admin / HR / Logistics Support
Barker Street Office Furniture (Pty) Ltd
Adhoc Marketing Support
Tears Foundation
Business Practice -
Business Beyond Boundaries
Production Technology Qualification -
Primary Caregiving including Basic First Aid -
Caring Touch Caregivers
Diploma in Journalism -
IIE Rosebank College
Call Centre Certificate -
Guildford College
Basic Stocktake Course -
MS Office & Typing Skills -
Thalani Community Computer Centre
National Senior Certificate -
Riverlea Secondary School