Summary
Overview
Work History
Education
Skills
Software
Interests
Accomplishments
Timeline
BusinessAnalyst
Sanele Rochelle Mntla

Sanele Rochelle Mntla

Marketing And Communications Support Officer
Pretoria,GP

Summary

I am currently employed at the University of Pretoria as a Marketing and Communications Support Officer. I hold a BA in Geography, Tourism and French (UWC), a Flight Attendant licence (EPT Aviation school under Denel), a semester module in Marketing and a certificate of competence in Business Communications from Witwatersrand University (Digital Campus).
I am currently doing an Honours degree in Environmental Management with UNISA. My current position is in the Department of Family Medicine’s Community Orientated Primary Care (COPC), where I work with several research projects and managers in a trans-disciplinary fashion. My portfolio entails the maintenance of websites of different collaborative projects and teams. I also cover health events, conduct interviews, and create social media content to be posted on relevant websites.

I am a strategic-thinking communications professional adept at writing, editing and shaping copy to meet specific needs, enhance perception and drive change. Decisive and focused with expertise in team leadership, program management and complex problem-solving. Maintains positive media relations and promotes specific messages.

In early 2019, I completed an internship at Aspen Pharma Care in the Customer Care (ACC) division and in digital marketing - events management team, whereby my day-to-day duties included answering switchboard calls, monitoring social media trends, as well as managing website content and Aspen’s Social media platforms. I would publish new content as needed, analyse digital data, compile surveys and oversee all content creation activities for Aspen’s digital and social media platforms.
I possess the drive and willingness to take on added responsibilities to meet team goals, passionate job seeker with solid organisational skills eager to secure the position.

Always ready to help the team achieve company goals, eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and excel in any work environment, skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.

Thank you for taking the time to consider my CV, and I look forward to your positive regard. Yours sincerely (Ms) Sanele. R. Mntla 2 |

Overview

5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Marketing and Communication Support Officer

University of Pretoria
02.2021 - Current
  • Onboarded new temps by entering employee information into systems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared variety of different written communications, reports and documents.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
  • Created plans and communicated deadlines to complete projects on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Monitored company inventory to keep stock levels and databases updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.

Marketing Analyst

South Grown (Pty)
11.2019 - Current
  • Initiated market research studies and analyzed findings.
  • Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
  • Analyzed third-party data and investigated new growth opportunities.
  • Conducted trend forecasting and analysis.
  • Increased brand awareness through targeted initiatives.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Identified appropriate marketing channels and target customers for campaigns.

Marketing and Communication Support Officer

Tshwane Leadership Fund
08.2020 - 02.2021
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Prepared variety of different written communications, reports and documents.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Developed team communications and information for meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Created plans and communicated deadlines to complete projects on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Intern, Liaison Officer, Digital Marketing

Aspen Pharmacare
Johannesburg
07.2018 - 04.2019
  • Digital Marketing and Events
  • Sorted, organized and maintained files.
  • Website Marketing content management.
  • Conducted research to assist with routine tasks and special projects.
  • Provided clerical support, addressing routine and special requirements.
  • Distributed office supplies and files for staff.
  • Collaborated with team to optimize workflow and achieve objectives.
  • Developed social media content for Twitter, Instagram and Facebook.
  • Maintained office schedule and calendar of workflow and meetings.
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
  • Assisted with projects by applying strong analytical skills and studies.
  • Liaised with clients to assess needs and responded to inquiries.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Researched and reviewed information in support of daily objectives.
  • Created and updated records and files to maintain document compliance.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Identified communication channels to set roadmap to distribute information.
  • Completed research, compiled data and assisted in timely reporting.
  • Analyzed problems and worked with teams to develop solutions.
  • Took meeting notes and compiled paperwork to support department.
  • Assisted in industry trade shows, interacting with consumers and answering questions.
  • Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
  • Maintained knowledge of latest requirements and support strategies.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

High School Diploma -

Pro-Arte Alphen Park High School

BA Degree - Geography Environmental Studies, French &Tourism

University of The Western Cape
Cape Town
01.2014 - 12.2016

Marketing Module - Marketing

University of Pretoria
04.2001 -

Certificate of Competence - Business Communications

Wits Online Business School
Remote
04.2001 -

Bachelor of Arts Honours - Environmental Management

UNISA
Remote
02.2022 - Current

Skills

Computer Literacy : Proficient

Advanced computer proficiency in Microsoft Word, Excel, Power Point

English, French, Zulu, Xhosa, Setswana and Afrikaans

Operations support

Administrative tasks

Problem-solving

Interpersonal abilities

Project support

Administrative support

Client Relationships

Social media sites

Strong written and verbal communication skills

Integrated marketing understanding

Marketing and promotions

Customer service and support

Command, Control, Communications and Computers (C4)

Writing and verbal communication

Direct marketing understanding

Online and traditional marketing

Marketing Communications

Service and supply support

Creative problem solving

CRM

Professional telephone demeanor

Software

Backend - zeroPoint

Social Media

Communication tools

Presentation Tools

Interests

Volunteering and community involvement

Writing

Marketing

Photography

Accomplishments

  • Gwen Mmotsa
  • Organisation: Aspen Pharma Care
  • Capacity: Mentor, Aspen Communication Centre
  • Contact details: 0786718700
  • GMmotsa@aspenpharma.com
  • Dr Ellenore Meyer (MD)
  • Organisation: Tebelo NPO
  • Capacity: Former co-worker (clinician)
  • Contact details: ellenoremeyer@hotmail.com
  • Rebaone Madzivhandila
  • Organisation: University of Pretoria
  • Capacity: Mentor
  • Contact details: 0732226818
  • rebaone.madzivhandila@up.ac.za
  • Mmane Boikanyo
  • Organisation: University of Pretoria
  • Capacity: Mentor, Head: Marketing and Communications
  • Contact details: mmane.boikanyo@up.ac.za

Timeline

Bachelor of Arts Honours - Environmental Management

UNISA
02.2022 - Current

Marketing and Communication Support Officer

University of Pretoria
02.2021 - Current

Marketing and Communication Support Officer

Tshwane Leadership Fund
08.2020 - 02.2021

Marketing Analyst

South Grown (Pty)
11.2019 - Current

Intern, Liaison Officer, Digital Marketing

Aspen Pharmacare
07.2018 - 04.2019

BA Degree - Geography Environmental Studies, French &Tourism

University of The Western Cape
01.2014 - 12.2016

Marketing Module - Marketing

University of Pretoria
04.2001 -

Certificate of Competence - Business Communications

Wits Online Business School
04.2001 -

High School Diploma -

Pro-Arte Alphen Park High School
Sanele Rochelle MntlaMarketing And Communications Support Officer