Ntombikayise Khumalo

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Assisted customers by answering questions and responding to inquiries.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Reason for leave: looking for a better offer and to be in an environment that contributes to my growth

Reference: Bongani

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065 654 4864