NTOMBIFIKILE QABAKA

Take inbound calls and identify fraudulent transactions and cancel them from further processing

• Resolve queued transaction within service level agreements to reduce potential revenue loses
• Interact with banks and customers to validate information and to confirm or cancel authorizations
• Monitor customer transactional records to identify unauthorized transactions and fraudulent account
• Collaborated with cross-functional teams to develop robust anti-fraud measures, preventing potential losses.
• Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution
• Answered customer questions via telephone and email
• Verified basic needs are being met, providing navigation assistance for various benefits and available services
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
• Sought ways to improve processes and services provided.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.

• Provide support via WhatsApp to clients and assist them with their queries
• Identifying client issues and proving solutions
• Conversing in polite and professional manner and performing data entry relating to client queries
• Proving product knowledge and directing chat to relevant department for further assistance.

• Provided sales and customer service assistance to clients over the phone
• Created detailed sales presentations to communicate product features and market data
• Achieved top performance and reaching sales target (KPIs) by strategically adapting to rapidly changing, competitive environment
• Responded phone and in-person requests for information
• Followed up with existing customers to provide additional support and address concerns.

• Cold called and conducted sales calls over the phone to sell credit rehabilitation to blacklisted clients
• Created detailed sales presentations to communicate product features and market data
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
• Capture client details on the database
• Assist clients with complaints and queries on timely manner.

• Cold calling conducted over the phone to sell cleaning chemicals to companies
• Created detailed sales presentations to communicate product features
• Completed orders and organized product deliveries to meet customer timetables.

• Engaged, befriended, and educate customers to assist them with the registration process
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion at different locations
• Communicated product information with confidence and educated consumers about company
• Submitting a report on a weekly basis on the number of customers registered and their preferences to improve the registration process.