Samantha Nokukhanya Malinde
Soweto,South Africa
Summary
Skilled professional specializing in fraud detection with strong communication and interpersonal abilities. Proven track record in problem-solving, organizational planning, and time management. Expertise in prioritization, team collaboration, and customer service, ensuring compliance with regulations. Committed to contributing to an organization that values innovation and continuous professional development.
Overview
11
11
years of professional experience
Work history
Primary Fraud Analyst
Genpact - CITIBANK USA
2024.05 - 2026.05
- Fraud Detection, handling fraud claims and disputes
- Monitoring credit card transactions for suspicious activity
- Investigating unusual purchases or account behaviour
- Contacting customers to verify transactions
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Reviewing and updating customer account notes and reports when needed
- Ensuring compliance with company policies and security procedures
- Servicing customers by answering products and service questions, reducing financial risk and preventing losses
- Evaluated potential risks for minimising financial losses.
- Liaised with other departments, ensuring accurate information exchange about potential risks.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Tracked industry trends and emerging fraud detection tools, capitalising on new technology to optimise processes.
Office Administrator
Batsumi Projects
2022.02 - 2024.03
- Managed inbound and outbound client calls to support clear communication.
- Prepared quotes and invoices to keep client billing accurate.
- Scheduled appointments by calling clients to prepare sales team.
- Resolved live job issues by liaising with production planners.
- Processed administration tasks to maintain smooth day-to-day workflows.
- Supported sales closures by matching client needs with sales representatives.
- Completed follow-up actions with estimators and updated clients promptly.
Administration
Intellibpo-Paramed
2021.02 - 2022.01
- Reviewed patient records for accuracy and organized and updated information in clinical databases
- Oversaw contract administration to ensure adherence to established guidelines and standards.
- Maintained confidentiality of patient records and retrieved records from correct healthcare institutions
- Contributed to maintaining consistently high standard of service
- Communicated clearly and professionally, both verbally and in writing
- Ensured all patient information was accurate and complete for insurance reimbursement and data analysis
- Handled sensitive information responsibly while following established confidentiality procedures
Client Liaison Officer
Lebone Litho Printers (Pty) Ltd.
2015.01 - 2019.05
- Sourced and contacted potential clients for marketing and sales conversations.
- Coordinated communication between sales reps, clients, and production teams.
- Completed assigned tasks under tight deadlines while maintaining quality.
- Oversaw daily operations to achieve high productivity levels.
- Completed customer orders with speed and accuracy.
- Successfully delivered on tasks within tight deadlines.
Switch-Board Reliever
Lebone Litho Printers (Pty) Ltd.
2015.01 - 2019.05
- Operated telephone and switchboard communication systems for incoming contact handling.
- Answered incoming calls, greeted callers, and provided requested information.
- Relayed and routed written and verbal messages, including emergency call handling.
- Kept accurate records of calls placed and charges incurred.
- Recorded caller messages, suggesting rewording for clarity and conciseness.
- Answered simple client business questions using reference files as required.
Education
Project Management -
Regenesys Business School
Skills
- Computer literacy
- Communication and interpersonal skills
- Attention to detail
- Problem-solving
- Organizational planning
- Time management
- Prioritization strategies
- Team collaboration
- Customer service orientation
- Compliance adherence
- Fraud detection
- Fraud research and assessment
Languages
English
References
- Darryl Davis, Lebone Litho Printers Sales Manager, 011 493 7921
- Nozipho, Hlatshwayo, Batsumi Projects Office Manager, 081 851 1013
- Thasello, Intellibpo, 061 411 5715
- Fezeka, Genpact - Citibank First Line Manager, +27 64 324 0807
Timeline
Primary Fraud Analyst
Genpact - CITIBANK USA
2024.05 - 2026.05
Office Administrator
Batsumi Projects
2022.02 - 2024.03
Administration
Intellibpo-Paramed
2021.02 - 2022.01
Client Liaison Officer
Lebone Litho Printers (Pty) Ltd.
2015.01 - 2019.05
Switch-Board Reliever
Lebone Litho Printers (Pty) Ltd.
2015.01 - 2019.05
Project Management -
Regenesys Business School