Ntokozo Nomcebo Tshabalala
Cashier
Johannesburg South
Summary
Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude and as a Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Cashier
Food For Life
03.2024 - Current
- Basic math skills.
- Managing customer purchases.
- Processing transactions accurately, handling cash and credit card payments.
- Providing excellent customer service.
- Addressing customers inquiries.
- Increased sales of promotional items by informing customers about current offers.
Customer Service Representative
Merchants
12.2023 - 03.2024
- Answering incoming phone calls.
- Responding to emails and engaging with customers.
- Problem solving skills.
- Documenting interactions, processing orders.
- Collaborating with team members to improve service delivery.
- Responded to customer requests for products, services, and company information.
General Groceries Assistant
Shoprite Holdings Group
12.2022 - 12.2023
- Assisting customers with locating products.
- Repacking stock, filling up the shelves.
- Ensuring the cleanliness of the store & storeroom.
- Provided friendly efficient service.
- Assisting in receiving D.C.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Recruitment Administrator
Cape Point Trading 40cc
10.2021 - 04.2022
- Supporting the recruitment process by coordinating with hiring managers.
- Screening resumes.
- Scheduling interviews.
- Conducting references checks & criminal checks with head office.
- Managed onboarding process for new hires, providing comprehensive training materials and resources for successful integration into the company culture.
Food Dashboard Clerk
Cape Point Trading 40 cc
08.2021 - 09.2021
- Tracking orders, inventory levels and supply chain logistics.
- Ensure timely delivery of food orders.
- Assist customers with inquiries.
- Deliver exceptional customer service.
Educator's Assistant
Regent's Park Primary
01.2021 - 06.2021
- Assisted lead educators in implementing educational activities and lesson plans.
- Managing classroom behavior and maintaining discipline.
- Supported learners with learning challenges by proving individualized attention and resources.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
Bakery Counter Assistant
Columbine Square Checkers
11.2019 - 01.2020
- Providing exceptional customer service.
- Assisting customers in selecting baked goods and processing transactions.
- Preparing and displaying products attractively.
- Responding to customer inquiries.
- Ensuring a high standard of food safety and hygiene.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
Personal Assistant / Receptionist
Excel Genesis Foundation
05.2019 - 08.2019
- Maintained efficient office operations by managing schedules.
- Coordinating appointments.
- First point of contact for clients and visitors.
- Providing exceptional customer service.
- Managing office supplies.
- Administrative tasks.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
Bachelor Of Commerce - Human Resource Management
01.2026
Short Course - Occupational Health & Safety
10.2021
Jet Demolition
Higher Certificate - Insurance
10.2021
Short Course - Computer Literacy
10.2019
Matric Diploma - Grade 12
11.2017
Skills
Client support
Cash management
Customer service
Transaction management
Consistent data reporting
Administrative assistance
Documentation and recordkeeping
Problem-solving
Database entry
Verbal and written communication
Customer relationship management
Skilled in using Microsoft Office tools
Microsoft Excel
Certification
National Senior Certificate awarded by uMELUSI
Timeline
Cashier - Food For Life
03.2024 - Current
Customer Service Representative - Merchants
12.2023 - 03.2024
General Groceries Assistant - Shoprite Holdings Group
12.2022 - 12.2023
Recruitment Administrator - Cape Point Trading 40cc
10.2021 - 04.2022
Food Dashboard Clerk - Cape Point Trading 40 cc
08.2021 - 09.2021
Educator's Assistant - Regent's Park Primary
01.2021 - 06.2021
Bakery Counter Assistant - Columbine Square Checkers
11.2019 - 01.2020
Personal Assistant / Receptionist - Excel Genesis Foundation
05.2019 - 08.2019
University Of South Africa - Bachelor Of Commerce, Human Resource Management
Hands On Training Institute - Short Course, Occupational Health & Safety
University Of South Africa - Higher Certificate, Insurance
Tshedza Technologies - Short Course, Computer Literacy
Destiny Charter Schools - Matric Diploma, Grade 12
References
- Mr, Mhlanga, Principal, 0763318450, Destiny Charter Schools
- Maureen, Nene, Chairperson, 0839819569, Excel Genesis Foundation
- Dineo, Tutor, 0810956286, Tshedza Technologies/ Inyathi visions
- Thembisile, Dangalazana, Tutor, 0823013152, Hands On Training Institute (Jet Demolition)
- Nelly, Nkabinde, Bakery Controller, (011) 433-5160, Columbine Square Checkers
- Karl, Schofield, Principal, 0825335656, Regent’s Park Primary
- Amber, Leen, Branch Manager Assistant, 0786573912, Cape Point Trading 40cc
- Thato, Ngamlane, Sales Manager, 0717445194, Shoprite Holdings Group
- Sindi, Masina, Colleague, 0672244991, Merchants
- Micca Mothapo, Supervisor, 0679333400, Food For Life