Phindile Resenga
Sandton
Summary
Achieved timely project delivery through effective time management strategies. Enhanced team productivity by facilitating quick learning of new tasks. Utilized exceptional memory and calculation skills to drive operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Cashier
Bidvest Catering
07.2023 - 07.2024
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Packed purchased items properly to prevent damage to delicate products.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Maintained clean, tidy and organised checkout areas.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Maintained neat and clean shop floor and storage areas.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Trained new staff on cashiering procedures and customer service excellence.
- Issued receipts and required documentation for [Type] transactions.
Waitress
Copper deli restaurant
09.2022 - 07.2023
- Maintained brand image by keeping neat personal appearance.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Developed rapport with regular customers, remembering their preferences to provide personalised service.
- Participated in team meetings to discuss service improvements and implement new procedures for efficiency.
- Conducted daily checks on dining essentials such as cutlery, glassware, and napkins, replenishing supplies as necessary.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Stocked and maintained silverware, linens and condiments.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Hand-washed dishes and glassware.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Processed cash, credit card and voucher payments using POS terminals.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained safe hygiene and food handling standards for full compliance.
Coffee Barista
Defacto
08.2020 - 09.2021
- Engaged with customers to gather valuable feedback
- Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Resolved customer disputes with tact and professionalism.
- Described menu items to customers and suggested products based on stated preferences.
Waitress
Marble
07.2024 - I currently work here
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Greeted new customers and offered immediate seating assistance.
- Recognised and aided customers with special needs.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Helped bar staff prepare garnishes and restock inventory before service.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Checked accuracy of completed orders and delivered to customers at tables.
- Operated POS register to input orders and process customer payments.
- Removed discarded trash and used dishes from customer tables.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Suggested menu items and related beverages matching guest preferences.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Education
Bachelors of Law - Law
University of South Africa
PretoriaDiploma in Legal Assistance - Law
Tshwane University of Technology
Pretoria, South AfricaSkills
- Customer Service
- Order taking proficiency
- Safe manual handling
- Table service
- Excellent memory recall
- Upselling techniques
- Physical endurance
- Memorising orders
- Employee training
- Client communication
- Microsoft office
- Writing and editing
- Customer relationship management
- Document preparation
- Client service and support
- Client support
- Document editing
- Document drafting
- Negotiation
Languages
English
Upper intermediate
B2
Isizulu
Advanced (C1)
Sepedi
Advanced (C1)
Accomplishments
- Built and nurtured key client relationships to grow profit by [Number]%.
Social Media
- Facebook: Phindile Nsovo Resenga
- Instagram:iam Nsovo
- LinkedIn:Phindile Resenga
Activities
Active member of Women in Law and South Africa Black Lawyers association
Timeline
Waitress
Marble
07.2024 - I currently work here
Cashier
Bidvest Catering
07.2023 - 07.2024
Waitress
Copper deli restaurant
09.2022 - 07.2023
Coffee Barista
Defacto
08.2020 - 09.2021
Diploma in Legal Assistance - Law
Tshwane University of Technology
Bachelors of Law - Law
University of South Africa