Ntokozo Ncube
Johannesburg
Summary
Tireless Restaurant Waiter skilled at working in high-volume, fast-paced dining rooms. Responsible provider of promotional and guest services. Talented at maintaining exceptional guest interactions during even brief visits and within high turnover situations. Expert Restaurant Waiter versed in african cuisine. Comfortable advising guests on high-end ingredients and exclusive menu items. Consistent promoter of high ROI food and drink menu items. Balances customer service interactions with promotional and business priorities. Highly adaptable and friendly young Waiter with proven attention to detail and dedication to customer satisfaction. Strong background handling up to 6 tables at once with high-quality service. Diligent about completing sidework and supporting team members. Service-focused waiter successful at setting up and maintaining efficient, attractive and professional dining spaces. Manages tables efficiently and anticipates guest needs. Trained in safe food handling and alcohol service.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Mr Charles
01.2024 - Current
- Maintained prescribed sanitation and social distancing measures to support guest safety and reduce risk to restaurant personnel
- Promoted special event menus during holidays and commercial events, upselling prescribed dishes and drinks
- Fostered deep knowledge of available beverages to advise guests on alcohol and soft drink choices
- Anticipated guest needs to expedite drink refills and place setting clearance
- Reviewed meal tickets for order completeness before preparation and guest delivery
- Placed prepared food and beverages on plates and trays, following restaurant procedures
- Provided information on sustainability and sourcing for locally-derived and seasonal ingredients in available dishes
- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays
- Verified dishes and presentation before delivery to maintain satisfaction
- Leveraged strong knowledge of menu items and presentation standards to foster order accuracy
- Used POS system to input orders and process payments
- Followed directives of front-of-house management to deliver first-rate assistance to VIP guests
- Promoted clean and safe dining environment, quickly reporting and resolving spills or hazards
- Polished glassware and silverware, rolled silverware and set up tables
- Checked in with guests periodically to confirm satisfaction with food, drinks and service
- Prepared side dishes, salads and desserts to support kitchen operations
- Generated guest checks, processed payments and followed proper cash-handling procedures
- Applied strong menu and beverage knowledge to recommend beer, wine and beverage pairings.
Salesperson
Mary Jonga
10.2021 - 11.2023
- Provided pricing details and upsold promotional options to buyers
- Created ultimate customer buying experience with outgoing and approachable personality
- Managed customer inquiries and concerns about products and services
- Supported and evaluated new products and provided feedback to marketing and sales teams
- Provided customers with clear understanding of charges, billing and price changes
- Built strong customer relationships with new and existing customers by providing excellent customer support
- Worked cross-functionally to identify root cause and help solve problems with customer service issues
- Contacted customers for order clarification regarding omitted data, numbers or delivery dates
- Maintained up-to-date knowledge about products and promotions
- Handled billing inquiries and provided customers with account changes based on requests
- Tracked down sources of special products and services to meet customers' special needs
- Kept records of sales-related activities and transactions in company database
- Created business plans to uncover new opportunities and increase sales and profits
- Addressed customer complaints and questions to increase satisfaction.
Security Officer
Mr K.Brown
01.2021 - 11.2021
- Prohibited access to restricted areas, checking and verifying identification, credentials, and documents
- Responded quickly to security alerts, alarms, or requests for investigation
- Supported work culture of safety, respect and inclusion
- Monitored security console and handled incoming telephone calls for security-related matters
- Observed departing personnel to guard against theft of company property
- Completed regular safety inspections to determine hazards and identify suspicious individuals
- Leveraged critical thinking to identify and address potential security threats
- Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance
- Reduced risk of intrusion, Investigating alarms and disturbances across monitored areas.
Feed Mill Operator
Mr P.Moyo
09.2019 - 01.2021
- Inspected and loaded blanks into hoppers to prepare for pressing machinery parts
- Stacked and palletized finished stockfeed cases for shipping to customers
- Cleaned up washing blankets, blanket cylinders and impression cylinders to keep press operating optimally
- Reacted to choke-ups and problems to maintain mill flow
- Maintained high sanitation level of assigned area
- Performed inventory transactions to reflect material movement and inventory status
- Checked materials and mill room operations for specified components, correct product and granulations
- Assisted shift miller to perform maintenance of chokes, broken belts and minor repairs
- Followed specifications for wheat blending
- Removed and replaced worn cutting tools to improve machinery performance
- Monitored operation of stockfeed machinery and adjusted controls to keep proper alignment and speed.
Education
High School Diploma -
Blue Eagle Cosmo EXT 2 Johannesburg
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
Languages
English
Ndebele
Zulu
Timeline
Restaurant Waiter
Mr Charles
01.2024 - Current
Salesperson
Mary Jonga
10.2021 - 11.2023
Security Officer
Mr K.Brown
01.2021 - 11.2021
Feed Mill Operator
Mr P.Moyo
09.2019 - 01.2021
High School Diploma -
Blue Eagle Cosmo EXT 2 Johannesburg