Microsoft, Spreadsheets
Ntokozo Mathonsi
Debt Collector Agent
Inanda
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Call Centre Agent
Daly Credit Corperation
Mount Edgecombe
05.2024 - Current
- Handles escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Maintained accurate record-keeping, ensuring compliance with regulatory guidelines and company policies regarding debt collection activities.
- Managed approximately 300 incoming calls per day from customers.
Shop Assistant/Retail Cashier
Clicks Group Limited
Mount Edgecombe
01.2023 - 01.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
Catering Assistant
Sonqobanaye Catering & Events(Part Time)
Durban
03.2022 - 08.2022
- Consulting with clients to create and serve customized menus at parties
- Setting up and maintaining food stations or buffets
- Managing stock and placing orders as needed.
- Collaborated with team members to execute seamless catering events for clients.
- Arranged furniture and added decorations to assist in setting up for catering events.
Event Promoter
EThekwini Municipality (Articulate African and Cosafa)
Durban
01.2021 - 01.2022
- Setting up and maintaining a demonstration area at various events
- Demonstrating the features of a product or service to potential customers
- Attracting potential customers
- Meet quality and quantity standards when engaging with customers.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
Bookkeeping
Duyaza Construction
Durban
11.2019 - 03.2020
- Recording financial transactions
- Maintaining and tracking daily financial transactions.
- Maintained accurate financial records with diligent bookkeeping practices, ensuring compliance with regulations and best practices.
- Performed basic daily bookkeeping tasks.
Education
National Senior Certificate - Bachelor Pass
Nhlanhlayethu Secondary School
Durban, South Africa 01.2016 - 11.2019
Bachelor of Commerce in Accounting - College of Law And Management
University of KwaZulu Natal
Westville, South Africa 03.2020 - 06.2023
Skills
Ability to work independently
Attention to detail
Investigative nature, Strong Analytical and visual skills
Able to communicate clearly and effectively
Punctual
Team Player
Quick thinker
Good computer skills
Excellent numerical skills
Accounting and bookkeeping
Data Entry
System monitoring
Data Management
Lastname
Mathonsi
Citizenship
South African by Birth
Personal Information
- ID Number: 010809 0995 086
- Date of Birth: 08/09/01
References
- Mrs Vuyelwa. P Msane, 0725056324, Duyaza Construction, Accounts Manager
- Mr Muzi Nxumalo, 0845631789, eThekwinin Municipality (Articulate African and Cosafa), Manager
- Miss Nondumiso Mwandla, 0833584715, Sonqobanaye Catering and Events, Manager
- Miss Famida, 0822698833, Vodacom CellularCiti, Manager
- Mr Philani Mtheku, 0812953368, Clicks Group Limited, Assistant Manager
- Mr Shaun Dlamini, 0682683804/0313966364,Daly Credit Corperation
Software
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
07-2024
Call Centre Agent
Daly Credit Corperation
05.2024 - Current
Shop Assistant/Retail Cashier
Clicks Group Limited
01.2023 - 01.2024
Catering Assistant
Sonqobanaye Catering & Events(Part Time)
03.2022 - 08.2022
Event Promoter
EThekwini Municipality (Articulate African and Cosafa)
01.2021 - 01.2022
Bachelor of Commerce in Accounting - College of Law And Management
University of KwaZulu Natal
03.2020 - 06.2023
Bookkeeping
Duyaza Construction
11.2019 - 03.2020
National Senior Certificate - Bachelor Pass
Nhlanhlayethu Secondary School
01.2016 - 11.2019
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