Ntlhari Fortunate Makhubele
Sales Person
Soweto
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Gauteng Office Of The Premier. Excelled in enhancing customer satisfaction and expanding client base, leveraging problem-solving skills and product knowledge. Fluent in English, Xitsonga, Isizulu, & Venda, consistently met and exceeded sales targets through effective communication and CRM software proficiency. Practiced Call centre job with more than a year of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Contact Centre Agent
Gauteng Office Of The Premier
Johannesburg
07.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered over 40 calls per shift to meet fast-paced call centre demands.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sales Agent
Top Level Marketing Media
Lenasia
03.2022 - 04.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Arts - Counseling Psychology
University Of South Africa
Pretoria, South Africa 02.2018 - 03.2022
Skills
Problem-solving skills
Timeline
Contact Centre Agent
Gauteng Office Of The Premier
07.2023 - 06.2024
Sales Agent
Top Level Marketing Media
03.2022 - 04.2023
Bachelor of Arts - Counseling Psychology
University Of South Africa
02.2018 - 03.2022
Similar Profiles
Mary MdhluliMary Mdhluli
State Accountant: Accounts Payable at Gauteng Office of the PremierState Accountant: Accounts Payable at Gauteng Office of the Premier
Marry SibandaMarry Sibanda
Call Center Customer Service Agent at Office Of The PremierCall Center Customer Service Agent at Office Of The Premier
Meagan ByrdMeagan Byrd
Press Secretary at Office Of The Premier Of Nova ScotiaPress Secretary at Office Of The Premier Of Nova Scotia