Marcia Ntsie
Reolebogile
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position . Ready to help team achieve company goals.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Contact Centre Agent
The Travel Corporation
1 2023 - Current
- Handled digital communication with guests professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer enquiries via chat and emails to answer questions about products and services.
Tour Guiding
University Of Pretoria Campus Tours
2022.02 - 2022.11
- Adjusted tour offerings as needed based on this assessment.
- Organizing campus tours for prospective students involves several key elements to effectively showcase faculty features and other important aspects of the campus.
- Led informative property tours for prospective students highlighting unique features of each historical background of each building while addressing any questions or concerns they may have.
Internship
PYESI
2022.05 - 2022.10
- Career Planning -Power Skills -Job Preparation -Professional Development
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
BScoSciHons In Heritage And Cultural -
University Of Pretoria
Hatlfied Campus, Pretoria 2019.01 - 2022.04
Matric Certificate
2013.01 - 2017.04
Skills
Personal Information
Date of Birth: 01/30/99
References
- Karen Harris, Head of Department at the University of Pretoria, Karen Harris@up.ac.za, 0828940701
- Kelly Jackson, Directing Manager at The Travel Corporation, Kelly.Jackson@ttc.com, 011 280 8418
Certification
-PYESI(Presidential Youth Employment Stimulus Initiative) Internship -Completed 2022 -Mentorship Program in the HumanitiesFaculties-Completed 2021 -Itinerary Building-Completed 2021 -Online Course in Entrepreneurship-Completed 202
Timeline
Internship
PYESI
2022.05 - 2022.10
Tour Guiding
University Of Pretoria Campus Tours
2022.02 - 2022.11
BScoSciHons In Heritage And Cultural -
University Of Pretoria
2019.01 - 2022.04
Matric Certificate
2013.01 - 2017.04
Contact Centre Agent
The Travel Corporation
1 2023 - Current
-PYESI(Presidential Youth Employment Stimulus Initiative) Internship -Completed 2022 -Mentorship Program in the HumanitiesFaculties-Completed 2021 -Itinerary Building-Completed 2021 -Online Course in Entrepreneurship-Completed 202
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