Ntiyiso Wayne Ndhlovu
Johannesburg
Summary
Data professional with extensive experience in business analysis and a strong foundation in data analytics, business intelligence, and modern data engineering. Experienced in translating business requirements into data-driven solutions that support informed decision-making and improve business performance. Proficient in Python, SQL, Power BI, and Excel, and seeking opportunities to grow in data engineering, data analytics, and business intelligence. Passionate about using data to solve complex business problems, uncover meaningful insights, and contribute to digital transformation through practical, value-driven solutions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Junior Business Analyst
African Bank
Midrand
03.2025 - Current
- Elicit, analyse, and document functional and non-functional requirements via stakeholder interviews, workshops.
- Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
- Lead business process analysis and modeling across customer lifecycle operational processes.
- Improved service delivery and operational efficiency by modeling as-is and to-be processes.
- Construct end-to-end customer journey maps to identify value, pain points, gaps.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Managed stakeholder relationships, enabling clear communication between technical teams and business users.
- Coordinate stakeholder engagement, validate analysis artefacts, confirm shared understanding, obtain approvals.
- Support UAT planning and execution by collaborating with QA teams.
- Develop and document standard operating procedures with defined business rule controls.
- Contact: Althea, Head of Client Management +27834124363
Junior Business Analyst
Sasfin Bank
Johannesburg
09.2022 - 03.2025
- Engaged cross-functional stakeholders, facilitated workshops, elicited and documented business requirements.
- Map, analyze, optimize end-to-end business banking processes using BPMN and best practices.
- Facilitated requirements gap analysis, coordinated functional and UAT testing to ensure alignment across lifecycles.
- Perform strategy analysis to align process documentation and SOPs with banking strategy.
- Analyzed design documents, optimized SOPs and value streams for business banking processes.
- Identify potential risks tied to process changes; develop mitigation strategies with senior management.
- Created Excel dashboards to provide management with real-time insights on SOP progress and areas for improvement.
- Contact: Lorato, Business Analyst Manager +27822576422
Operations Specialist
Bolt South Africa
Johannesburg
01.2021 - 08.2022
- Objective: As an Operations Specialist, led and managed critical local operations projects, focusing on optimising processes, driving growth, and ensuring operational excellence.
- Analyze Data: Analyzed supply metrics and ride trends, identifying performance bottlenecks and opportunities.
- Created dashboards and reports to present actionable insights that informed stakeholder decisions.
- Recommended strategies based on data insights to enhance driver retention and streamline operational efficiency.
- Investigated driver engagement and retention to address marketplace challenges and improve ride performance.
- Source Data: Collected and validated driver and ride data from internal systems and cross-functional teams.
- Supported adoption of data-driven approaches to optimize ride-hailing operations.
- Contact : Gean, Operations Team Lead +27610768768
Data Capturer
Shell Energy
Johannesburg, South Africa
02.2020 - 09.2020
- Converted paper data into database systems, ensuring accuracy and accessibility of digital formats.
- Monitored data entry processes, identifying areas for improvement and implementing refined workflows.
- Reviewed data entries to detect inaccuracies in data entry and document related issues for supervisors..
- Examined data to identify deficiencies or errors and rectify issues promptly.
- Reviewed data entries to detect inaccuracies in data entry and document related issues for supervisors.
Graduate Software Developer
Infomage Rims Group
01.2019 - 01.2020
- Utilised advanced C#, SQL, and Python knowledge to build scalable solutions.
- Coded software updates to add new features, close security holes and resolve defects.
- Conduct unit and integration testing to identify and resolve defects.
- Collaborated with development team in requirement analysis for new feature implementation, ensuring clarity and feasibility.
- Contributed to project planning and requirement analysis for Skillzbook and Sigma7 LMS platforms, enhancing feature alignment with user needs.
- Maintain clear, concise documentation of development activities, code changes, feature updates.
- Contact : Toli, Senior Developer +27670853270
Education
BSc Honours - Information Technology
Richfield Graduate Institute of Technology
07-2026
Business Systems Analysis - Information Technology
University of Cape Town
05-2025
Data Analysis -
University of Cape Town
03-2025
Data Science with Python -
University of Cape Town
01-2025
BSc - Computer Science and Informatics
University of Johannesburg
01-2018
Skills
- Business analysis
- Process optimisation
- Stakeholder engagement
- Journey mapping
- Acceptance testing
- Data visualisation
- SQL proficiency
- Advanced Excel
- Data cleansing
- Business intelligence tools
- ETL
- Data pipelines
- Big data analysis
- Power BI
- Microsoft Visio
- Jira proficiency
- Risk Management
- Clear communication
Certification
- Agile Banking Professional Plus 4.0, 2023, Cornerstone Performance Solutions
- Certified Data Management Professional Associate, 2024, DAMA International
Languages
Xitsonga
English
Timeline
Junior Business Analyst
African Bank
03.2025 - Current
Junior Business Analyst
Sasfin Bank
09.2022 - 03.2025
Operations Specialist
Bolt South Africa
01.2021 - 08.2022
Data Capturer
Shell Energy
02.2020 - 09.2020
Graduate Software Developer
Infomage Rims Group
01.2019 - 01.2020
BSc Honours - Information Technology
Richfield Graduate Institute of Technology
Business Systems Analysis - Information Technology
University of Cape Town
Data Analysis -
University of Cape Town
Data Science with Python -
University of Cape Town
BSc - Computer Science and Informatics
University of Johannesburg