Thato Mosala
Business Analyst
3875 Mogorosi Street Mogale City
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. I excel in enhancing organizational efficiency by implementing cross-functional data sharing and quality control measures. Skilled in effective communication, constantly focused on increasing customer satisfaction, and streamlining workflows, demonstrating a results-driven approach with a focus on user acceptance testing and end-user training. I always leverage on past lessons to inform future decision-making.
Overview
10
10
years of professional experience
Work History
Junior Business Analyst
Discovery Ltd DSY
Johannesburg
07.2022 - Current
- Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decision making.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
- Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.
- Improved business processes by identifying inefficiencies and proposing data-driven solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Providing training, documenting user guides and FAQ documents to the CRES admin team as well as to the CRES customers.
- Generating SDI configurations, validating and importing data using SDIs.
- Creating external account on connect for calendar.
- In collaboration with the project team, oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
- Ensure that requirements and business process specifications are reviewed, validated, tested, and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.
Project Administrator
Discovery Ltd DSY
Johannesburg
07.2017 - 06.2022
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Increased customer satisfaction by 90% by solving problems and concerns effectively.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
Intern Project Administrator
Discovery Ltd DSY
Johannesburg
04.2014 - 06.2017
- Enhanced project efficiency by streamlining communication and collaboration among team members.
- Improved document organization with the implementation of a comprehensive filing system for all project-related materials.
- Supported budget management by tracking expenses and providing regular financial updates to Project Managers.
- Increased team productivity with effective task delegation and follow-up on assigned responsibilities.
- Maintained a high level of stakeholder satisfaction through regular updates on project status and progress towards goals.
Education
No Degree - Certificate Programme in Business Analysis
Faculty Training Institute
Krugersdorp, South Africa 04.2001 -
Some College (No Degree) - Business Management
SOUTH WEST GAUTENG FET COLLEGE
Roodepoort, South Africa 04.2001 -
Skills
Data Analysis
Documentation
Business process improvement
Effective Communication
Stakeholder Management
User Acceptance Testing
Agile Methodology
Requirements Gathering
Test case scenarios
Cost-benefit analysis
IIBA methodologies
Business Analysis
Business Process Mapping
Workflow Analysis
Accomplishments
- Awarded the Discovery STAR Award in 2018
Affiliations
- International Institute of Business Analysis (IIBA)
References
Puseletso Maimela
Timeline
Junior Business Analyst
Discovery Ltd DSY
07.2022 - Current
Project Administrator
Discovery Ltd DSY
07.2017 - 06.2022
Intern Project Administrator
Discovery Ltd DSY
04.2014 - 06.2017
No Degree - Certificate Programme in Business Analysis
Faculty Training Institute
04.2001 -
Some College (No Degree) - Business Management
SOUTH WEST GAUTENG FET COLLEGE
04.2001 -