Summary
Overview
Work History
Education
Skills
Cell Number
Personal Information
Timeline
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Nthabiseng Tshika

Nthabiseng Tshika

Customer Service Consultant
Lamontville

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

5
5
years of professional experience

Work History

Helpline Call Centre Agent

Hollywoodbets
Umhlanga
09.2022 - Current
  • Taking inbound calls
  • Assisting on customer queries
  • Accurately recording of information on system
  • Sending Emails.
  • Presented feedback to management on customer service trends and improvement areas.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.

Teacher intern (assistant)

Pinetown Junior School
10.2019 - 02.2020
  • Taking care of the kids if the educator is not available
  • Working hand in hand with the educator
  • Printing and typing school work.

Education

Diploma in law - undefined

Skills

Communication Skills - Verbal and writtenundefined

Cell Number

0680194382

Personal Information

  • ID Number: 9910090657082
  • Ethnicity: African
  • Dependents: None



Reference : Pleni Majozi

Contact : 0713316681


Reference : Fathima Allie

Contact : 0625149324

Timeline

Helpline Call Centre Agent

Hollywoodbets
09.2022 - Current

Teacher intern (assistant)

Pinetown Junior School
10.2019 - 02.2020

Diploma in law - undefined

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Nthabiseng TshikaCustomer Service Consultant