Nthabiseng Tshika
Customer Service Consultant
Lamontville
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
5
5
years of professional experience
Work History
Helpline Call Centre Agent
Hollywoodbets
Umhlanga
09.2022 - Current
- Taking inbound calls
- Assisting on customer queries
- Accurately recording of information on system
- Sending Emails.
- Presented feedback to management on customer service trends and improvement areas.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
Teacher intern (assistant)
Pinetown Junior School
10.2019 - 02.2020
- Taking care of the kids if the educator is not available
- Working hand in hand with the educator
- Printing and typing school work.
Education
Diploma in law - undefined
Skills
Communication Skills - Verbal and writtenCustomer careComputer LiterateSalesGood telephone etiquetteConfidenceAdministration Skills
Flexible Schedule
Polite communication skills
Customer needs determination
Clear Communication
Customer service abilities
Problem-Solving
Cell Number
0680194382
Personal Information
- ID Number: 9910090657082
- Ethnicity: African
- Dependents: None
Reference : Pleni Majozi
Contact : 0713316681
Reference : Fathima Allie
Contact : 0625149324
Timeline
Helpline Call Centre Agent
Hollywoodbets
09.2022 - Current
Teacher intern (assistant)
Pinetown Junior School
10.2019 - 02.2020