Nqobile Precious Zikode
ADMIN CLERKDURBAN
Durban
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results driven and hardworking individual with the ability to adapt easily in any environment.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Advisor/FOR UNITED AIRLINES
Cci South Africa
07.2023 - Current
- Respond to requests From Guests, Travel Agents And Referral Networks Via Platforms
- Processing Payments, Refunds And Exchanges And Providing General Customer Service
- Providing Customers With Information On Services, Schedules, Prices As Well As Confirming Bookings
- Handle Customer Complaints And Escalations With Empathy And Composure
- Making reservations for Hotels accommodation or car hire and assisting customers with taking payments
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Maintained high-quality service standards, ensuring positive customer feedback.
ADMNISTRATION CLERK
Debt Clear Sa
02.2022 - 02.2023
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Coordinated travel arrangements for staff members, ensuring seamless logistics and minimal disruptions to work schedules.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated hotel, airline tickets and ground transportation for staff traveling to domestic and international locations.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Emailing,faxing, and general administrative duties.
Educator Assistant
Bonelokuhle Primary School
03.2022 - 11.2022
- Independently Supervised Classes Of 40-30 Students
- Provided Weekly Reports To The Department Of Education About Learner Progress
- Assistance With Speech, Pronunciation, Punctuation And Reading
- Provided Weekly Lesson Plans And Homework Packets That Averaged 95% Completion Rate
- Created a social environment that elevated and improved reading in rural areas.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
Education
Bachelor of Social Science -
University of KwaZulu-Natal
Pietermaritzburg, South Africa 05.2016 - 05.2019
Matric Or Grade 12 -
DassenhoekHigh School
Durban 01.2011 - 12.2015
Skills
Zulu
Xhosa
Payment Processing
Sales proficiency
Schedule Management
Supply Management
Dispute Resolution
Escalation management
Complaint resolution
Product Knowledge
Data Entry
Customer Service
Delivery Scheduling
Communication Skills
Computer - Rating
Conflict Resolution - Rating
Creativity - Rating
Active Listening - Rating
Planning And Coordination - Rating
Problem Solving - Rating
Teamwork - Rating
Research Skills - Rating
Personal Information
- Hobbies: Art, community involvement, Exploring other cultures, Learning languages, Listening to music, Reading, Swimming, Volunteering, Writing
- Date of Birth: 04/18/98
- Gender: Female
- Nationality: South African
References
- F.P Tshabalala, Bonelokuhle Primary School, 0796550992, Principal
- Mr Duma, Bonelokuhle Primary School, 0824868619, HOD
- Debt Clear Sa, 0848921794, Supervisor
- Sbonelo Mzimela, Cci South Africa, 0782343743, Manager
Certification
TEFL CERTFICATE
Timeline
Customer Service Advisor/FOR UNITED AIRLINES
Cci South Africa
07.2023 - Current
Educator Assistant
Bonelokuhle Primary School
03.2022 - 11.2022
ADMNISTRATION CLERK
Debt Clear Sa
02.2022 - 02.2023
Bachelor of Social Science -
University of KwaZulu-Natal
05.2016 - 05.2019
Matric Or Grade 12 -
DassenhoekHigh School
01.2011 - 12.2015