Maria Mtsweni
Administrator, Call Centre Agent And Marketing Department
8242 Rantsoe Crescent Vosloorus ,Gauteng
Summary
Passionate professional with a track record of good behaviour, fast learning and working the hardest in every field that is entrusted to me. I am available immediately to continue with my passion and drive to achieve the ultimate goal of success.
Overview
3
3
years of professional experience
Work History
Tele-Sales Agent
Clientele Life
Sandton
09.2020 - 03.2021
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
Sales and Marketing Assistant
Sound Level Media, Sandton
Benoni
11.2019 - 01.2021
- Assisted call-in customers with questions and orders.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Conducted basic market research to identify customer needs.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
Boksburg Administrator
Prospero SA (pty) ltd
Boksburg
08.2022 - 03.2023
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Grade 12 -
Ndendeka High School
Sterkfontein Groblersdal Limpopo 01.2008 - 12 2014
Short Course - Computer Studies
Siyafunda Community Technology Center
Benoni 01.2015 - 6 2015
N4-N6 - Finance
Ekurhuleni West College
Kathorus 06.2017 - 12 2018
Skills
Customer ServiceMicrosoft ExcelMicrosoft OfficeCommunication SkillsPastel
05 LANGUAGES
NdebeleSotho, SouthernZuluEnglishSepediOutbound and inbound calls
Outbound and inbound calls
Sales proficiency
Product and service knowledge
Administrative support
Cold Calling
Results-driven
Telemarketing expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Boksburg Administrator
Prospero SA (pty) ltd
08.2022 - 03.2023
Tele-Sales Agent
Clientele Life
09.2020 - 03.2021
Sales and Marketing Assistant
Sound Level Media, Sandton
11.2019 - 01.2021
N4-N6 - Finance
Ekurhuleni West College
06.2017 - 12 2018
Short Course - Computer Studies
Siyafunda Community Technology Center
01.2015 - 6 2015
Grade 12 -
Ndendeka High School
01.2008 - 12 2014