Nqobile Boikanyo
Johannesburg
Summary
Dynamic professional with extensive experience at Absa Bank Limited, excelling in client services and relationship management. Proven track record in negotiating payment plans and enhancing communication processes. Skilled in report preparation and problem-solving, consistently delivering results while managing multiple priorities in fast-paced environments.
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
Work History
Liaison Officer
Absa Bank Limited
Johannesburg
09.2016 - Current
- Facilitated communication between departments to streamline project workflows.
- Coordinated meetings to align stakeholders on project goals and expectations.
- Developed training materials for new employees on company policies.
- Managed relationships with external partners to enhance collaboration efforts.
- Implemented feedback mechanisms to improve internal communication processes.
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
- Monitored progress of projects as well as deadlines associated with them, escalating any issues or concerns when necessary.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Collections Officer
Absa
Johannesburg
04.2012 - 08.2016
- Inbound and outbound collections agent for home loans.
- Having access to clients full profile within the institution and be able to treat all the information confidential.
- Being able to offer alternatives to clients who are under financial distress.
- I also have good negotiating skills.
- Managed customer accounts to ensure timely collection of outstanding debts.
- Negotiated payment plans with clients to facilitate debt repayment solutions.
- Provided excellent customer service while handling sensitive financial discussions.
Personal Loans Sales Consultant
Nedbank
03.2011 - 01.2012
- Marketing, making and receiving calls from clients, capturing of data and scoring of clients, customer service.
Call Centre Agent
Real People
10.2010 - 01.2011
- Making and receiving of calls from customers, capturing of data, dealing with clients confidential information.
Education
Legal
Deceased Estates Certificate
Pretoria 09.2019 - 12.2019
Rand Girls High
Johannesburg Some College (No Degree) - Banking And Finance
Milpark
Johannesburg Skills
- Client Services
- Sales
- Collections
- Report preparation
- Relationship management
- Customer relationship management
- Problem solving
- Performance reporting
- Multitasking
- Vendor management
Email Address
hlatshwayo.nqobile@gmail.com
Accomplishments
Deceased Estates Certificate, 2019
Contact Number
0829287247
Hobbies
Arts and crafts
Languages
English
First Language
Timeline
Legal
Deceased Estates Certificate
09.2019 - 12.2019
Liaison Officer
Absa Bank Limited
09.2016 - Current
Collections Officer
Absa
04.2012 - 08.2016
Personal Loans Sales Consultant
Nedbank
03.2011 - 01.2012
Call Centre Agent
Real People
10.2010 - 01.2011
Rand Girls High
Some College (No Degree) - Banking And Finance
Milpark