Wandile Shabangu
Liaison Officer
Roodepoort,GP
Summary
As a driven and purpose-led professional, I seek to contribute my skills and experience to an organisation whose values align with compassion, impact, and service. The Nelson Mandela Children’s Hospital’s commitment to accessible, world-class pediatric care inspires me, and I am eager to champion this mission through strategic and sustainable fundraising.
With a passion for people and a proven ability to build lasting relationships, I thrive in collaborative environments where innovation and accountability are key to success. I believe effective fundraising is rooted in empathy, storytelling, and trust—and I bring these qualities forward in every stakeholder interaction. I am self-motivated, performance-driven, and deeply committed to translating meaningful causes into compelling calls to action.
My goal is not only to raise funds, but to mobilize champions, create partnerships, and ensure every effort is underpinned by excellence, integrity, and the unwavering vision of improving children’s lives.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Liaison Officer
National Financial Ombud Scheme
01.2024 - Current
- Supported organizational goals by streamlining internal communications and promoting cross-departmental alignment to ensure unified program delivery.
- Cultivated and maintained strategic relationships with external stakeholders, including potential donors and institutional partners, to support resource mobilization and collaborative opportunities.
- Maintained proactive, service-oriented communication with clients and supporters, enhancing retention and fostering trust through transparency and responsiveness.
- Played an active role in shaping a values-driven workplace culture through consistent participation in staff engagement and inclusion initiatives.
- Contributed to the development of targeted outreach campaigns, aligning messaging with donor interests and impact narratives.
- Applied data-driven insights to improve stakeholder engagement, track fundraising performance, and identify growth opportunities.
- Assisted in grant preparation, proposal development, and impact reporting to strengthen the organization’s case for support and donor confidence.
Key Account Project manager
Works Group
09.2017 - Current
- Gathered and defined client requirements, developing clear project scopes aligned to strategic objectives.
- Coordinated cross-functional workflows to ensure timely, on-budget delivery of key deliverables across the organization.
- Engaged with multiple stakeholders to align efforts, streamline processes, and maintain fidelity to project plans.
- Delivered targeted briefings and training sessions to ensure all team members were equipped to execute their roles effectively.
- Fostered a culture of collaboration and transparency through strong internal communication and team engagement.
- Proactively addressed project challenges through innovative problem-solving and agile decision-making.
- Committed to continuous professional growth by staying abreast of industry trends, tools, and best practices.
- Achieved measurable efficiency gains by optimizing resource allocation and tracking performance against milestones.
Case Administrator
Ombudsman for Banking Services
01.2021 - 01.2023
- Optimized multi-stakeholder communication by overseeing case-related correspondence with precision and consistency, ensuring clarity and continuity across all touchpoints.
- Delivered specialized guidance on post-acute care and community-based services, contributing to efficient care transitions and improved client outcomes.
- Proactively identified and resolved discharge and recovery challenges through collaborative problem-solving and stakeholder engagement.
- Elevated client satisfaction levels by maintaining transparent communication, delivering timely case updates, and resolving queries with professionalism and empathy.
Customer Service Representative
Stuttafords International Fashion Company - Head Office
02.2016 - 08.2017
- Handled high-level customer escalations across all Stuttafords branches in South Africa, Botswana, and Namibia, ensuring swift and satisfactory resolution.
- Managed the organisation’s social media presence to enhance brand visibility, engagement, and reputation.
- Oversaw the Stuttafords Rewards Programme, driving customer loyalty and retention through strategic programme management.
- Executed core marketing initiatives to support sales and brand awareness across regional markets.
- Applied strong relationship-building techniques to foster trust with customers, partners, and internal teams.
- Prioritised customer satisfaction by resolving issues efficiently and upholding service excellence standards.
- Demonstrated effective communication, planning, and organisational skills to coordinate initiatives across departments.
- Utilised problem-solving expertise to address operational challenges and implement impactful solutions.
Events Coordinator
Tribe (Logistics Events Company)
01.2012 - 01.2015
- Oversaw multiple projects under the Tribe brand, contributing to high-profile events including the Africa Cup of Nations, Rage Expo, Mandela Day sporting events, Thebe House Awards, The Mosito Music Conference, and an international campaign rollout for Orange across Kenya.
- Led various elements of project delivery including stakeholder identification, objective alignment, and end-to-end planning.
- Managed project lifecycles through activity sequencing, resource estimation and levelling, schedule compression, and integration coordination to meet tight deadlines.
- Handled team selection, training, and invoicing processes to ensure efficient execution and financial accountability.
- Applied strategic problem-solving and coordination skills to deliver seamless event operations and cross-border activations.
Business Partner
Urban Degree - Clearwater
01.2009 - 01.2011
- Managed store operations with full ownership mindset, driving performance and accountability.
- Empowered business partners and team members to contribute ideas and implement strategies to meet sales targets.
- Led and motivated staff, fostering a high-performance culture with strong team cohesion.
- Resolved team conflicts efficiently, maintaining a positive and productive work environment.
- Oversaw merchandising, stock planning, and visual presentation to ensure optimal product mix and brand alignment.
- Ensured effective stock management, including correct styles, quantities, and timely replenishment.
- Maintained high standards of store appearance and cleanliness.
- Monitored and controlled budgets, sales targets, and operational costs.
- Introduced and applied market trends to improve customer engagement and sales.
- Tracked performance metrics at individual, team, and store levels to drive continuous improvement.
- Developed and implemented operational procedures to meet and exceed business objectives.
Stylist
Urban - Clearwater
01.2006 - 01.2008
- Image Consulting
- Customer Relations
Sales Assistant
Levi Strauss - Clear Water
01.2005 - 01.2006
- Led day-to-day operations of a high-volume retail store, ensuring exceptional customer experiences and achievement of sales targets.
- Directed staff recruitment, training, and performance management to foster a motivated and results-driven team.
- Managed inventory, merchandising, and store presentation in alignment with brand standards and seasonal campaigns.
- Oversaw financial controls including budgeting, expense management, and cash handling to maintain profitability.
- Implemented store-level marketing strategies and promotions to drive foot traffic and boost revenue.
- Maintained operational efficiency through effective planning, delegation, and use of performance metrics.
Education
Grade 12 / Matric with exemption - English First Language, Afrikaans Second Language, Business Economics, Geography, History, Biology
The Kings School Westrand
Roodepoort, South Africa 01.2003 - 01.2007
Project Management Practices - Nature of Projects and Project Management, Project Life Cycles and Phases, Structuring the Organisation For Project Work, Initiating and Defining the Project, Advanced Scheduling and Network Analysis, Project Control
Faculty Training Institution
Certified Associate in Project Management (CAPM) - undefined
Simlau Biztech Academy
Project Management Professional (PMP) - undefined
Simlau Biztech Academy
B.Com LAW - Family Law, The Law of Succession, Pvl 101, Pvl 102, MNB 101-102, MRL 101-103, Economics 101, The Law of Contract, Companies Law, The Law of Insolvency, The Law of Property, INM 101-103
University of South Africa
Skills
Proven ability in end-to-end project management, from scope definition to delivery, applying both PMBOK and PRINCE2 methodologies with a practical grasp of each project lifecycle stage
Adept at stakeholder engagement, fostering collaboration across internal teams, external partners, and executive leadership
Exceptional verbal and written communication skills, with experience drafting reports, proposals, strategic documentation, and client-facing content
Strong leadership presence—motivated, innovative, and team-oriented with a commitment to mentoring others and achieving shared goals
Highly computer literate with advanced proficiency in Microsoft Office Suite, and skilled in producing professional presentations, trackers, and communications
Demonstrated success in risk identification and mitigation, resource planning, schedule compression, and managing budgets effectively
Skilled in interpreting client needs and translating them into targeted, actionable solutions that align with business objectives
Track record of delivering measurable results and consistently meeting or exceeding deadlines and performance targets
Passionate, ambitious, and self-driven with a deep commitment to organizational growth, innovation, and continuous learning
Educational Qualifications
The Kings School Westrand, Grade 12 / Matric with exemption, 01/01/03, 12/31/07, English First Language, Afrikaans Second Language, Business Economics, Geography, History, Biology, Captain of the 100m sprint athletics Team, Captain of the First Soccer Team, Captain of the First Cricket Team, Vice-Captain of the Open Rugby Team, Faculty Training Institution, Project Management Practices, Nature of Projects and Project Management, Project Life Cycles and Phases, Structuring the Organisation For Project Work, Initiating and Defining the Project, Advanced Scheduling and Network Analysis, Project Control, Simlau Biztech Academy, Certified Associate in Project Management (CAPM), 1822198, Simlau Biztech Academy, Project Management Professional (PMP), 22070617, University of South Africa, B.Com LAW, Family Law, The Law of Succession, Pvl 101, Pvl 102, MNB 101-102, MRL 101-103, Economics 101, The Law of Contract, Companies Law, The Law of Insolvency, The Law of Property, INM 101-103
Curriculum Vitae
1822198, 06/15/15, 06/14/20, 2270617, 10/26/18, 10/25/21
Residential Location
G708 Lombardy Road, Sandton, Gauteng, 2055
Personal Information
- ID Number: 8801215981088
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
Timeline
Liaison Officer
National Financial Ombud Scheme
01.2024 - Current
Case Administrator
Ombudsman for Banking Services
01.2021 - 01.2023
Key Account Project manager
Works Group
09.2017 - Current
Customer Service Representative
Stuttafords International Fashion Company - Head Office
02.2016 - 08.2017
Events Coordinator
Tribe (Logistics Events Company)
01.2012 - 01.2015
Business Partner
Urban Degree - Clearwater
01.2009 - 01.2011
Stylist
Urban - Clearwater
01.2006 - 01.2008
Sales Assistant
Levi Strauss - Clear Water
01.2005 - 01.2006
Grade 12 / Matric with exemption - English First Language, Afrikaans Second Language, Business Economics, Geography, History, Biology
The Kings School Westrand
01.2003 - 01.2007
Project Management Practices - Nature of Projects and Project Management, Project Life Cycles and Phases, Structuring the Organisation For Project Work, Initiating and Defining the Project, Advanced Scheduling and Network Analysis, Project Control
Faculty Training Institution
Certified Associate in Project Management (CAPM) - undefined
Simlau Biztech Academy
Project Management Professional (PMP) - undefined
Simlau Biztech Academy
B.Com LAW - Family Law, The Law of Succession, Pvl 101, Pvl 102, MNB 101-102, MRL 101-103, Economics 101, The Law of Contract, Companies Law, The Law of Insolvency, The Law of Property, INM 101-103
University of South Africa