Summary
Overview
Work History
Education
Skills
Timeline
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Nozipho Onalenna Mntuyedwa

Customer Service Consultant
Johannesburg

Summary

Dynamic Claims Administrator with a proven track record at Alex Forbes, adept at claims auditing and processing. Recognized for reducing losses through thorough investigations and delivering insightful reports. Strong communicator and team player, committed to enhancing customer satisfaction and operational efficiency. And handling irate calls by managing the clients expectations with integrity , honest and fairly treating customers first and come to a resolution .

Overview

2
2
years of professional experience

Work History

Claims Administrator

Alex Forbes
07.2024 - Current
  • Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
  • Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.

Sales Consultant

O'keeffe and Swartz
03.2023 - 12.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Team Member

McDonald's
01.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Nkang Mahlale Secondary Sch
Klerksdorp
04.2001 -

Skills

    Microsoft office

    Claims auditing

    Claims processing

    Deadline oriented

    Customer communication

    Teamwork

    Customer service management

Timeline

Claims Administrator

Alex Forbes
07.2024 - Current

Sales Consultant

O'keeffe and Swartz
03.2023 - 12.2024

Team Member

McDonald's
01.2023 - 01.2024

High School Diploma -

Nkang Mahlale Secondary Sch
04.2001 -
Nozipho Onalenna MntuyedwaCustomer Service Consultant