Faiza Khensani De Vos
Claims Administrator
Johannesburg
Accomplishments
- Documented and resolved over 1000 claims which led to positive feedback from staff and clients.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Summary
Personable and detail-oriented professional with strong aptitude for managing complex information and resolving issues efficiently. Knowledge of claims processing and proficient in data analysis and customer service. Dedicated to ensuring accuracy and enhancing operational workflows.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Claims Administrator
Motus
04.2024 - Current
Waitress
News Cafe
02.2024 - 04.2024
Waitress
Adega Grill
11.2023 - 02.2024
Bachelor of Arts - Digital Marketing
Mancosa
04.2001 -
Matric - Bachelor's Pass -
Athlone Girls' High
04.2001 -
Work History
Claims Administrator
Motus
Johannesburg
04.2024 - Current
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Investigated, evaluated and adjusted between 10-20 claims a day in accordance with standards and laws.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
Waitress
News Cafe
Johannesburg
02.2024 - 04.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among 20 staff members through clear communication and collaboration during shifts.
- Maintained 100% customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Adega Grill
Johannesburg
11.2023 - 02.2024
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Managed time efficiently while juggling school, resulting in consistent performance.
- Ran errands for 6 various employees throughout company.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Bachelor of Arts - Digital Marketing
Mancosa
Johannesburg, South Africa 04.2001 -
Matric - Bachelor's Pass -
Athlone Girls' High
Johannesburg, South Africa 04.2001 -
Skills
Microsoft office
Teamwork
Assertiveness
Customer communication
Follow-up skills
Deadline oriented
Claims processing
Microsoft office
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
isiZulu
Advanced (C1)
Certification
Customer Service NQF Level 4
Overview
2
2
years of professional experience
2
2
Certificates