Accomplishments
Work Availability
Work Preference
Summary
Quote
Timeline
Work History
Education
Skills
Languages
Certification
Overview
Generic

Faiza Khensani De Vos

Claims Administrator
Johannesburg

Accomplishments

  • Documented and resolved over 1000 claims which led to positive feedback from staff and clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Gig WorkContract WorkPart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsWork from home option

Summary

Personable and detail-oriented professional with strong aptitude for managing complex information and resolving issues efficiently. Knowledge of claims processing and proficient in data analysis and customer service. Dedicated to ensuring accuracy and enhancing operational workflows.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Claims Administrator

Motus
04.2024 - Current

Waitress

News Cafe
02.2024 - 04.2024

Waitress

Adega Grill
11.2023 - 02.2024

Bachelor of Arts - Digital Marketing

Mancosa
04.2001 -

Matric - Bachelor's Pass -

Athlone Girls' High
04.2001 -

Work History

Claims Administrator

Motus
Johannesburg
04.2024 - Current
  • Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
  • Investigated, evaluated and adjusted between 10-20 claims a day in accordance with standards and laws.
  • Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
  • Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.

Waitress

News Cafe
Johannesburg
02.2024 - 04.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among 20 staff members through clear communication and collaboration during shifts.
  • Maintained 100% customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Adega Grill
Johannesburg
11.2023 - 02.2024
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Provided excellent customer service while meeting challenging time goals.
  • Managed time efficiently while juggling school, resulting in consistent performance.
  • Ran errands for 6 various employees throughout company.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

Bachelor of Arts - Digital Marketing

Mancosa
Johannesburg, South Africa
04.2001 -

Matric - Bachelor's Pass -

Athlone Girls' High
Johannesburg, South Africa
04.2001 -

Skills

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
isiZulu
Advanced (C1)

Certification

Customer Service NQF Level 4

Overview

2
2
years of professional experience
2
2
Certificates

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Faiza Khensani De VosClaims Administrator