Nozibele Efoedi
Student advisor | Receptionist | Administrator
Johannesburg,Gauteng
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic student advisor and sales executive committed to delivering excellence in all facets of customer service, management and administrative support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STUDENT ADVISOR
Camelot international
05.2023 - 09.2024
- Assisted students in exploring educational options, career paths, and post-graduate opportunities
- Managed student spa
- Worked with management teams to develop annual sales plans, goals, and targets
- Analysed sales data to adjust and improve sales strategies
- Developed strong communication and interpersonal skills to interact with students, faculty members, and colleagues effectively
- Identified areas of improvement in existing processes and implemented solutions accordingly
- Trained sales team members on company procedures and standards
- Negotiated contracts and prices with clients to exceed sales goals
- Prepared detailed reports for management regarding sales activities, progress and forecasts
- Attended scheduled training sessions and department meetings to build expertise
- Utilised problem-solving techniques to help resolve student issues in a timely manner
- Prepared reports detailing student performance data for faculty review
- Visit other branches to help reach their monthly target
- Conducted outreach activities at local high schools to attract potential applicants
- Provided emotional support for struggling students who needed assistance managing stress or anxiety levels
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Maintained detailed records of individual student interactions and outcomes, utilizing data-driven insights to inform future advising approaches.
- Contributed to the growth of the institution''s reputation through exceptional service in guiding students towards their educational objectives.
RECEPTIONIST
Camelot international
04.2018 - 04.2023
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Provided typing, word processing, and clerical support and assisted with special projects
- Managed daily calendar appointments for staff members
- Took bookings for spas
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Boston City Campus
11.2024
CERTIFICATE IN RECEPTIONIST SECRETARY -
Boston City Campus
11.2021
CABIN CREW MEMBER LICENSE - AVIATION
EPT Aviation
11.2015
GRADE 12 IN MATRIC -
North View High School
11.2012
Skills
- Telephone & Switchboard operation
- Computer literacy
- Interpersonal skills
- Management skills
- Problem solving
- Organisational skills
- Academic advising
Certification
- Drivers license
- Cabin crew member licensing
- Code 8
- Certificate in Receptionist Secretary
References
Abigail Bridgens, Camelot International, National Academic Manager, (062) 944-2883, abigailstorch141@gmail.com
Timeline
STUDENT ADVISOR
Camelot international
05.2023 - 09.2024
RECEPTIONIST
Camelot international
04.2018 - 04.2023
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Boston City Campus
CERTIFICATE IN RECEPTIONIST SECRETARY -
Boston City Campus
CABIN CREW MEMBER LICENSE - AVIATION
EPT Aviation
GRADE 12 IN MATRIC -
North View High School
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