Nosizi Moyo
Summary
Dedicated Waitress experienced in customer service and order management. Enhanced guest experiences through effective complaint resolution and staff training, fostering positive dining atmospheres and building lasting patron relationships. Adaptable Server Assistant with a strong background in food service, consistently meeting diverse customer needs while maintaining professionalism and delivering efficient service.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Waitress
Rejoice Mafunge
Bulawayo
03.2018 - 12.2020
- Provided excellent customer service to enhance guest dining experiences.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Resolved customer complaints professionally to maintain a positive atmosphere.
- Followed up with customers during meal service to ensure satisfaction. with customers throughout meal service to ensure satisfaction.
- Took food and drink orders accurately from customers at tables.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in training new staff on menu items and service protocols.
- Handled cash transactions and processed payments efficiently at the register.
- Developed positive relationships with regular customers through friendly conversation.
Education
Guruva High School
Mberengwa , Zimbabwe Skills
- Customer service
- Order management
- Payment processing
- Menu item training
- Menu presentation
- Table service techniques
- Cash handling procedures
Timeline
Waitress
Rejoice Mafunge
03.2018 - 12.2020
Guruva High School