Nosithembiso Promise Ngqungqa
Unemployed
Cape Town
Summary
I am an ambitious female who is self-motivated, result-driven and hardworking. I am very conscientious and pay attention to details. I consider myself to be very flexible, quick to pick up new skills and always open and eager to learn from others, I am also a very good team worker. I am able to take on a position immediately and have the enthusiasm and determination to ensure that I make a success out of it. I can adapt and adjust to any working environment. Now looking to start somewhere and build a future with a great company which will make best use of my existing skills and experience and also to further my personal and professional development.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Junior Legal Secretary
Mbokota Attorneys Inc
Johannesburg
08.2023 - 03.2024
- Contributed to successful case outcomes with thorough research on relevant laws, regulations, and legal articles.
- Supported attorneys in preparing for trials, increasing case efficiency and organization.
- Received and placed telephone calls to clients and prospective clients.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Completed data entry of legal documents into electronic filing systems.
- Enhanced overall team performance by willingly taking on additional responsibilities when colleagues were unavailable or overburdened.
- Transcribed legal documents and phone conversations.
- Assisted in drafting legal documents such as contracts, affidavits, and pleadings, ensuring accuracy and compliance with applicable laws.
- Increased office productivity by providing administrative assistance including photocopying documents, scanning files into electronic storage systems, and answering phones professionally as needed.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Continuously updated personal knowledge of legal procedures and terminology by attending relevant meetings.
- Placed section 29 and section 35 adverts
- Liaison with Master of the High Court regarding reporting of estate as well as ad-hoc queries.
Feet Controller and Warehouse Manager
BitDrywall
Johannesburg
03.2023 - 07.2023
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Monitor the use of PPE in the warehouse and when are leaving and returning for trips.
SALES ADMINISTRATOR
Dream Branded Solutions
Johannesburg
04.2021 - 02.2023
- Recorded accurate and efficient records in customer database.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors to secure the best possible terms and conditions for the company in purchasing marketing material.
Call Center Agent
Touchdown Group
Johannesburg
02.2017 - 02.2018
- Automated processes to manage remote network.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Education
NQF LEVEL 4 - Transport And Logistics
South West Gauteng College
Johannesburg 01.2018 - 12 2020
Skills
Effective time managementExcellent written and communication skillsResourceful and flexible with an inquiring mind and ability to think and reasonProcess online, email and phone salesEnsure order and invoice accuracyManage order delivery timelesslyInvoice clients and process paymentsCompile sales reports and monitor sales effortsAssisting with customer queriesFollowing up on calls
Goals and performance
Active Listening
Attention to Detail
Multitasking Abilities
Organizational Skills
Report Generation
Client Relationship Management
Relationship Building
Analytical problem solver
Motivation Letter
I am a dynamic and ambitious young lady who is hardworking in search of a career opportunity in your company, that will yield professional and personal growth, I thrive in challenging situations as I have a resilient and perseverance spirit. I believe I will be an asset to your organization as I possess functional skills such as: communication skills, organizational skills and computer literacy being the corner stones of the execution of any task required. As a researcher at heart, I pride myself in thoroughness of any task required of me. I strongly believe one works with people not businesses. I believe in taking initiative. I strongly believe in the currency of time; as you can get back anything but not time wasted. I am timeous and I want to advance in everything I put my mind too. I am multi-lingual with proficient in English, isiXhosa and isiZulu. I adapt seamlessly to different group dynamics, I work productively independently but also appreciate the structure of a team to execute the end result. I demonstrate competency in acting independently, professionally, accountability and with credibility when performing my tasks. Thank you for reviewing my application. Please do not hesitate to contact me on the contact number above at anytime that is convenient to you, so that we can discuss this opportunity in more details.
References
- Gary Galaca, 084 580 1260, gary.calaca@bitgroup.co.za
- Daisy Mbokota, 010-109-0999
Certification
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Junior Legal Secretary
Mbokota Attorneys Inc
08.2023 - 03.2024
Feet Controller and Warehouse Manager
BitDrywall
03.2023 - 07.2023
Technical Support
11-2022
Customer Service
03-2022
SALES ADMINISTRATOR
Dream Branded Solutions
04.2021 - 02.2023
NQF LEVEL 4 - Transport And Logistics
South West Gauteng College
01.2018 - 12 2020
Call Center Agent
Touchdown Group
02.2017 - 02.2018