Nosisi Dlomo
Pretoria
Summary
Knowledgeable Client Service Officer with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
5
5
years of professional experience
Work History
Administrator
Oppiebol Foundation
10.2023 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Administrative Assistant
Career in Motions
10.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Perocily Retail
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Business Management NQF L 5&6
Thusanang Training Acardemy
Pretoris, South Africa10-2024
Matric Certificate - Grade 12
Are- Fadimeheng High School
Northwest, South Africa11-2010
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Timeline
Administrator
Oppiebol Foundation
10.2023 - 09.2024
Administrative Assistant
Career in Motions
10.2022 - 09.2023
Customer Service Representative
Perocily Retail
01.2020 - 06.2022
Certificate - Business Management NQF L 5&6
Thusanang Training Acardemy
Matric Certificate - Grade 12
Are- Fadimeheng High School
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