Nosibulelo Hans
Cape Town
Summary
Dedicated and fast-learning professional with extensive experience in administrative support, customer service, and aviation. Proven ability to manage multiple responsibilities under pressure while maintaining attention to detail and a positive attitude. Seeking to contribute value and grow within a forward-thinking organisation.
Overview
2027
2027
years of professional experience
Work History
Administrator Officer
University of the Western Cape (UWC)
Cape Town
01.2024 - Current
- Delivered academic and administrative support to enhance operations within the Faculty of Law.
- Coordinated faculty meetings, preparing comprehensive meeting packs and documentation to facilitate informed discussions.
- Addressed student enquiries and offered professional guidance, contributing to student satisfaction and effective administrative processes.
- Assisted with processing student applications for admission and enrolment., selections, registrations and related academic administration processes.
- Assist with student records, academic information and examination-related administration.
- Provide support with curriculum and registration-related enquiries.
- Liaise with students, lecturers, departmental administrators, Faculty management and other university stakeholders.
- Assist with faculty recruitment, student engagement and related events.
- Support Open Day, orientation and student recruitment initiatives.
- Assist with the administration of international student applications and related processes.
- Provided assistance in evaluating and recognising academic credits for incoming students. and related student administration.
- Prepare and manage correspondence, documentation and administrative records.
- Perform general office administration, including filing, copying, scanning and document management.
- Handle multiple enquiries and competing priorities while maintaining accuracy and professionalism.
- Assisted with reports, presentations and other administrative documents.
- Contribute to the smooth operation of the Faculty office through responsive and solutions-focused administrative support.
Cabin Crew
Comair Limited
Cape Town
05.2017 - 01.2020
- - Ensured passenger safety while delivering exceptional in-flight customer service
- - Collaborated with team to facilitate seamless flight operations
- (Retrenched due to COVID)
Service Consultant
Capitec Bank
05.2011 - 01.2018
- - Facilitated customer loan approvals while overseeing teller operations for efficient service delivery
- - Resolved customer queries and conducted credit evaluations to ensure accurate assessments
- - Built and nurtured client connections to enhance relationship management
Interbank Admin
Capitec Bank
- - Processed foreign exchange payments to ensure timely transactions and maintain client satisfaction
- - Captured and organised data for records and meeting minutes to support accurate decision-making and team communication
Education
B-Tech - Logistics
University of South Africa (UNISA)
01-2012
National Diploma - Retail Business Management
Cape Peninsula University of Technology
01-2008
Grade 12 (Matric) -
Wynberg Secondary School
Skills
Organisation & Time Management
Able to manage multiple priorities, deadlines and administrative responsibilities within a busy environment
Communication & Stakeholder Engagement
Confident communicating with students, colleagues, academic staff, management and external stakeholders
Customer & Student Service
Committed to providing professional, respectful and responsive assistance while resolving enquiries effectively
- Problem SolvingSolutions-focused approach to administrative challenges, with the ability to assess situations and identify practical ways forward
Adaptability
Experienced in adapting to different environments, systems and operational requirements across higher education, banking and aviation
Problem Solving
Solutions-focused approach to administrative challenges, with the ability to assess situations and identify practical ways forward
Attention to Detail
Strong focus on accuracy when working with student information, documentation, financial information and administrative records
References
- Rohan Meyer, Faculty Manager, 021 959 9338, UWC
- Brandon, Franklin, Manager, 011 393 7000, Comair Limited
- Dirk, Ehlers, Head of Interbank, 082 940 1790, Capitec Bank
- Mike, Diedericks, Manager, 021 376 2274 / 7470, Capitec Bank
Timeline
Administrator Officer
University of the Western Cape (UWC)
01.2024 - Current
Cabin Crew
Comair Limited
05.2017 - 01.2020
Service Consultant
Capitec Bank
05.2011 - 01.2018
Interbank Admin
Capitec Bank
B-Tech - Logistics
University of South Africa (UNISA)
National Diploma - Retail Business Management
Cape Peninsula University of Technology
Grade 12 (Matric) -
Wynberg Secondary School