Nooreen 'Bhana

• Optimized customer experience by delivering superior services to queries and complaints regarding their banking needs related to general queries, FICA and other compliance based queries in addition to delivery and debit order switching queries via inbound and outbound calls, email correspondence and face to face.
• Managed over 100 client cases a day ranging from client queries from opening a bank account to receiving their card.
• Conducted regular reviews of operations and identified areas for improvement within the team.
• Manage processes while working together with multiple teams to address client or management concerns.
• Collected, arranged, and input information into database system.
• Helped meet changing demands by recommending improvements to business systems.

Maintain relationships with suppliers and both internal and external clients of Discovery while maintain strong company product and service knowledge to better assist customers with concerns, questions and general education regarding their banking and credit products

• Used and excelled in multiple methods of communication with clients via inbound and outbound calls, email and face to face with over 100 calls a day from clients.
• Ensuring high net worth clients have required support to assist with daily queries relating to their products.
• Constant flow of ideas to streamline and process multiple projects within the team.
• Ensuring service levels are met and exceeded