Pebetsi Kotlolo

Duties: ADT FindU:

• Market and sell all new services the company launches

• Cold calling clients

• Training new staff

• Providing FindU Technical support

• Debt Collections

• Investigations

• Cancelling profiles

• Reinstating profiles Admin ADT Home Automation:

• Booking sales appointments for new clients

• Marketing the service to interested clients

• Providing Home-Automation Technical support

PROJECTS – CREDIT CONTROLLER (OCTOBER 2021 – CURRENT) Project duties:

• Debt collection

• Reinstatements of clients profiles

• Credit and refunding

• Following up on non-paying clients

• Updating clients details on Listener FIDELITY-ADT - RISKWATCH GUARDING SERVICES Project duties:

• Selling Riskwatch

• Loading Risk watch for clients on LSN

Duties:

• Qualifying Sales leads and booking of appointments

• Cold calling for new clients

• Complete adhoc paperwork requirements

• Handling inbound calls

• Networking for lead opportunities and drives

• Updating of sales related reports whether, daily, weekly or monthly and QA assessments sign offs

• Assisting in the planning/implementation of new processes/projects/campaigns

• Drive to achieve sales target

Duties:

• Transferring calls to other departments

• Answering inbound calls as well as assist customers who have specific enquiries

• Dealing with incoming calls on a skills-based routing basis

• Delegating queries/ complaints to relevant departments

• Verifying Listener information

• Handling Accounts, Sales, Technical, Operations and other queries

• Loading of temporary/holiday instructions

• Providing customers with feedback to resolve queries

• Proving basic technical assistance to clients (troubleshooting)

• Booking Technical service calls

• Handling and resolving customer complaints or escalating

Duties:

• Responsible for own cash drawer and floats

• Cashier

• Ensuring good customer service

• Stock packing and floor maintenance

• Customer liaison . Assist with goods purchased exchange

Duties

• Responsible for own cash drawer and floats

• Crew member

• Ensuring good customer service

• Taking orders from customers

• Doing inventory and performing kitchen duties