Pebetsi Kotlolo
NEW BUSINESS SPECIALIST
NO12 Mehlareng Village, Gompies.Polokwane
Summary
I have 8 years of experience as a Business Specialist/Sales professional, specializing in developing new business strategies, reviewing and revising existing strategies, ensuring integrity and consistency in workflow, identifying business constraints, and analyzing root causes of issues. I am self-motivated, result-oriented, and dedicated, capable of establishing and maintaining productive partnerships with clients. I possess a unique ability to build strong ties and earn trust with clients, and I am adept at multitasking and producing tailored solutions. I am consistently acknowledged for exceeding sales standards, increasing market share, and profitability despite competition. I am committed to providing highquality service and developing customer relationships, and I am adept at developing detailed administrative and procedural processes to reduce redundancy and improve accuracy. I am confident, articulate, and team - spirited, providing quick, friendly, and accurate services for customers.
Overview
10
10
years of professional experience
4
4
Languages
Work History
New Business Specialist
FIDELITY ADT Head Office
Midrand
10.2021 - Current
Duties: ADT FindU:
• Market and sell all new services the company launches
• Cold calling clients
• Training new staff
• Providing FindU Technical support
• Debt Collections
• Investigations
• Cancelling profiles
• Reinstating profiles Admin ADT Home Automation:
• Booking sales appointments for new clients
• Marketing the service to interested clients
• Providing Home-Automation Technical support
PROJECTS – CREDIT CONTROLLER (OCTOBER 2021 – CURRENT) Project duties:
• Debt collection
• Reinstatements of clients profiles
• Credit and refunding
• Following up on non-paying clients
• Updating clients details on Listener FIDELITY-ADT - RISKWATCH GUARDING SERVICES Project duties:
• Selling Riskwatch
• Loading Risk watch for clients on LSN
Sales Optimization Agent
FIDELITY ADT Head Office
11.2017 - 09.2021
Duties:
• Qualifying Sales leads and booking of appointments
• Cold calling for new clients
• Complete adhoc paperwork requirements
• Handling inbound calls
• Networking for lead opportunities and drives
• Updating of sales related reports whether, daily, weekly or monthly and QA assessments sign offs
• Assisting in the planning/implementation of new processes/projects/campaigns
• Drive to achieve sales target
Customer Relations Coordinator
FIDELITY ADT Head Office
09.2016 - 10.2017
Duties:
• Transferring calls to other departments
• Answering inbound calls as well as assist customers who have specific enquiries
• Dealing with incoming calls on a skills-based routing basis
• Delegating queries/ complaints to relevant departments
• Verifying Listener information
• Handling Accounts, Sales, Technical, Operations and other queries
• Loading of temporary/holiday instructions
• Providing customers with feedback to resolve queries
• Proving basic technical assistance to clients (troubleshooting)
• Booking Technical service calls
• Handling and resolving customer complaints or escalating
Cashier
Mr Price
12.2014 - 06.2015
Duties:
• Responsible for own cash drawer and floats
• Cashier
• Ensuring good customer service
• Stock packing and floor maintenance
• Customer liaison . Assist with goods purchased exchange
Cashier
Burger King
01.2014 - 11.2014
Duties
• Responsible for own cash drawer and floats
• Crew member
• Ensuring good customer service
• Taking orders from customers
• Doing inventory and performing kitchen duties
Education
Bachelor of Arts - COMMUNICATION SCIENNCES
UNISA
04.2001 -
OFFICE ADMINISTRATION
IQ ACADEMY
2018
Business Administration
IFUNDI
2017
BASIC BUSINESS SKILLS
EDL FOUNDATION
2014
MATRIC
SEBITJA SENIOR SECONDARY SCHOOL
2011
Skills
Customer Relations
Interpersonal Communication
Computer Skills
Good Telephone Etiquette
Customer Service
Active Listening
Problem-Solving
Time management abilities
Cold-calling
Teamwork and Collaboration
Report Preparation
Multitasking
Attention to Detail
Problem-solving abilities
Personal Details
Date of birth: 02/11/1993
Nationality: South African
Marital status: Single
Additional Information
Maria Segauque
Sales Supervisor
msegauque@fidelity-services.com
063 592 8237
Basani Mashimbye
FindU Supervisor
bmashimbye@fidelity-services.com
079 873 4486
Timeline
New Business Specialist
FIDELITY ADT Head Office
10.2021 - Current
Sales Optimization Agent
FIDELITY ADT Head Office
11.2017 - 09.2021
Customer Relations Coordinator
FIDELITY ADT Head Office
09.2016 - 10.2017
Cashier
Mr Price
12.2014 - 06.2015
Cashier
Burger King
01.2014 - 11.2014
Bachelor of Arts - COMMUNICATION SCIENNCES
UNISA
04.2001 -
OFFICE ADMINISTRATION
IQ ACADEMY
Business Administration
IFUNDI
BASIC BUSINESS SKILLS
EDL FOUNDATION
MATRIC
SEBITJA SENIOR SECONDARY SCHOOL