Summary
Overview
Work History
Education
Skills
References
Timeline
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Nontuthuzelo Fredah Maqubela

Customer Support Specialist
Vosloorus

Summary

License: Code 10

Vehicle: Yes

Languages: English|Afrikaans|Sesotho|Xhosa


I am a very assertive,self-driven individual who works well under pressure and is able to grasp concepts fairly quickly. My goal is to join an organization where I can add value and learn from colleagues in the process, which is why I am actively seeking for opportunities where I can be an invaluable asset within the professional sphere where I am able to make the best of my existing experience thus far obtained.

Overview

24
24
years of professional experience

Work History

Customer Support Specialist

ABB SOUTH AFRICA (Pty)Ltd/HITACHI ENERGY
07.2008 - 06.2024
  • Making out of customer invoices in SAP
  • Sending pro-forma invoices when required to customers
  • Processing of purchase Req orders in SAP
  • Monitoring and tracking orders in SAP
  • Creating the Sales Order Number in SAP
  • Receive proof of payment (POP) for COD customers
  • Check stock and confirm stock availability with customers
  • Prepare picking slips for deliveries and sending it through to the warehouse for picking
  • Creating pro forma Invoices in SAP
  • Creating Picking List and delivery Notes in SAP
  • Processing repairs jobs and return goods to the system CRM
  • Receive orders via phone, WhatsApp, email, etc.
  • Calculating the Rate of Exchange and the Forward Cover (ROE and FEC)
  • Calculating the Contract Price Adjustment (CPA)
  • Customer's Order acknowledgements in both SAP and CRM
  • Order Intake, Checking the order backlog both SAP and CRM
  • Co-ordinator between Internal + External Clients and Engineers.
  • Process invoice cancellation and credit notes in both CRM and SAP
  • Opening the Teleservice Ticket in CRM
  • Opening the Quotation in CRM
  • Loading Orders in CRM
  • Checking if the Internal Order that is automatically created when loading the order on CRM if the value correspond.
  • Managing and ordering safety shoes and PPE.
  • Make sure that the RA key is on 00005 so that revenue is not recognized immediately
  • Inbound delivery creation for SRN in SAP so that GRV can be done
  • Processing hours on the system for Technicians
  • Local Forwarding and Clearing invoice tagging in SAP
  • Creating Service Entry on Ariba for Mines and forwarding the invoice to the customer.

Reason for Leaving: Retrenched

SALES ADMINISTRATIVE CLERK

DESTA POWER MATLA
01.2004 - 01.2008
  • Making out of customer invoices
  • Managing client queries personally and telephonically
  • Invoicing
  • Finish Goods
  • Processing of purchase order notes
  • Receiving of stock
  • Follow up on project and Contract
  • Liaise with the Sales Engineers
  • Sales Order Processing
  • Order Intake

Reason for Leaving: Growth

DEBTORS CLERK

SEMBEL -IT
01.2000 - 01.2004
  • Filing
  • Invoicing
  • Data capturing
  • Attending client queries
  • Debtors

Reason for Leaving: Growth

Education

Graduate Certificate - Projet Management

Boston Business College
04.2001 -

Certificate - Software Specialist

Boston Business College
12-1998

Grade 12

Franasciscan Matric Project
10-2014

Skills

Impact Encore

Syspro version 6

SAP SD MODULE AND MM

CRM

SAP 4 Hana

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References

Mr. Karabo Mashishi 

Sales Specialist Senior Professional 

Hitachi Energy 

Tel: 010 202 5635 /083 389 5244


Mr. Raymond Errington  

Sales Manager

Desta Power Matla

Tel: 011 835 1011


Mr. Steve Sachs 

Manager Sembel it 

Tel: 011 878 7010


Timeline

Customer Support Specialist

ABB SOUTH AFRICA (Pty)Ltd/HITACHI ENERGY
07.2008 - 06.2024

SALES ADMINISTRATIVE CLERK

DESTA POWER MATLA
01.2004 - 01.2008

Graduate Certificate - Projet Management

Boston Business College
04.2001 -

DEBTORS CLERK

SEMBEL -IT
01.2000 - 01.2004

Certificate - Software Specialist

Boston Business College

Grade 12

Franasciscan Matric Project
Nontuthuzelo Fredah MaqubelaCustomer Support Specialist