Office365
Besham Suredin
Senior Business Analyst
Kempton Park
Summary
Results-driven Business Analyst experienced in leveraging data analysis to inform strategic initiatives and optimize processes. Achieved operational efficiency and enhanced decision-making through detailed insights and collaboration with cross-functional teams. Focused on delivering actionable solutions aligned with organizational goals and adapting to dynamic business environments.
Overview
2
2
Languages
16
16
Certifications
33
33
years of professional experience
Work History
Business Analyst
Nedbank Insurance
02.2019 - Current
- Managed communication among stakeholders, clients, team members, and EXCO members to ensure alignment and clarity.
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize, and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify, and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conducted strategy analysis to define future and transition states addressing business needs and scope of solutions.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives, and dependencies across projects.
- Decompose and document epics, features, themes, PI objectives, and user stories by identifying gaps, missing stories and acceptance criteria, scenario development, and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing, and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Fostered stakeholder relationships for effective discovery, delivery, backlog refinement, and management of enterprise dependencies.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment, and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
- Product owner for The Adaptables, a change management team helping management drive and implement change in the BITE team.
- Ensured effective financial planning to support project objectives and organizational goals.
- Recorded and organized meeting minutes to ensure accurate documentation of discussions and decisions.
- Fostered a culture of innovation by encouraging team members to brainstorm and develop new approaches.
- Utilized artificial intelligence tools to enhance data analysis and improve decision-making processes.
- REASON FOR BEING IN THE MARKET: Looking for Growth Opportunities
FRID Production Team Lead
Liberty Life
01.2015 - 10.2018
- Planned and monitored five projects to ensure timely delivery and alignment with objectives.
- Ensure ITIL Compliance
- Implement Prince 2 policies in the project management space.
- Facilitation of weekly meetings for the various projects.
- Facilitation of fortnightly meetings to the various EXCO members on the status of the various projects
- Implement and apply corporate regulations.
- Managed conflict situations to maintain a positive work environment.
- Handled incident reporting and resolutions to ensure service continuity.
- Identified and assessed risks to develop mitigation strategies.
- Oversaw financial processes to ensure budget adherence and accountability.
- Manage communication with stakeholder, clients, team members, and EXCO members
- Conduct staff training needs assessment and skills gap analysis quarterly.
- Recruitment of new staff, implement and monitor induction and training programme.
- Facilitated production implementation, managing gateways and signoff of necessary documentation to streamline processes.
- Draw process flow and context diagrams.
- Draw Ops model diagrams.
- Identified and implemented process improvements in production to enhance operational efficiency.
- Automate production processes where possible.
- Plan, monitor and delivery month-end production deliverables.
- Plan, monitor and deliver half year and year end valuations production deliverables.
- Monitor and report on department facilities and running costs.
- Deliver various department projects in Pre-Production and production in reasonable time and on time.
- Implement various dashboards, maintains, update and deliver for the various daily, weekly, monthly and valuations deliverables to the various stakeholders.
- Maintains the department assets and software register.
- Facilitate Department and division CSI initiatives.
- Facilitate Department and division team effectiveness training sessions.
- Set up, implement and deliver deliverables according to SLAs.
- Served as Safety, Health, and Environment representative and certified First Aider..
- REASON FOR BEING IN THE MARKET: Restructure
Project Manager
Liberty Life
12.2013 - 06.2014
- Plan and monitor 6 projects.
- Facilitating JAD sessions
- Planned and monitored six projects to ensure alignment with objectives and timelines.
- Facilitated weekly project meetings to track progress and address challenges.
- Ensure ITIL Compliance
- Managed conflicts effectively among team members to ensure project continuity.
- Handled incidents promptly to minimize disruptions in service delivery.
- Assessed risks systematically to identify potential impacts on projects.
- Oversaw financial management processes to ensure budget adherence.
- Managed communication with stakeholders, clients, team members, and EXCO members to ensure transparency and collaboration.
- REASON FOR BEING IN THE MARKET: Contract Position
Global PMO Tools Support
SABMiller
02.2011 - 06.2013
- Facilitating training for PPM, ClearQuest and Collaboration Room
- PPM Super User for South Africa and UK
- Participated in global meetings to align project goals and strategies.
- Participate and co-ordinate UAT for SA for PPM and ClearQuest.
- Manage communication with stakeholder, clients, and team members.
- Facilitated resolution of conflicts to enhance team dynamics.
- Oversaw incident management processes to ensure timely resolution.
- Identified and assessed risks to mitigate potential project impacts.
- Risk Management
- Planned and monitored projects to ensure adherence to timelines and deliverables.
- Ensure ITIL Compliance
- Build relationships with internal and external clients.
- Supported users with ClearQuest queries, ensuring timely and effective resolutions.
- Keep abreast of latest developments in Information Technology.
- Supporting users regarding CQ queries
- Proactive clean-up of PPM users from the system
- Loading Microsoft Project plans for global teams into PPM
- PPM Licence control for South Africa and UK
- Supporting Project triumph users with I T related issues within my scope or referring them to them to the necessary people.
- Use Remedy to resolve logged calls.
- Resource Management
- Managed allocation of resources to support project needs.
- Project management for 20 project plans
- REASON FOR BEING IN THE MARKET: Retrenched
- REASON FOR BEING IN THE MARKET: Retrenched
Applications Access Management Manager (Constantia Valley)
Standard Bank
12.2008 - 10.2010
- Administering the security for approximately 60 banking environment software packages and monitor monthly user’s verifications.
- Verify access for Application Management staff for all applications on a monthly basis.
- Managed weekly execution of terminations and transfers.
- Oversaw 6-12 staff, delegating tasks and managing system calls effectively.
- Reported on system status verifications and database integrity daily, monthly, and quarterly.
- Led team efforts to foster a productive and collaborative work environment.
- Consulting with international staff to resolve queries and calls.
- Oversee 6-12 staff members and delegating tasks and system calls.
- People management and leadership
- Managed the Head Office branch operations during the manager's absence.
- Escalated queries to a higher level when required.
- Manage the shift timetable for the Head Office and Disaster Recovery sites.
- Oversee the Head Office branch on an ad-hoc basis when Manager responsible is out of office.
- Manage Projects when required (Updating of system databases or investigation of past system helpdesk calls).
- Ensured adherence to SLAs and reported breaches promptly.
- Ensure the department is ISO 9001compliant on a regular basis and review and update the working instructions when changes occur.
- Provide management the operation department’s stats in graphical format at monthly management meetings
- REASON FOR LEAVING: Retrenched
- REASON FOR LEAVING: Retrenched
I T Manager (South Africa)
Knorr Bremse
11.2005 - 12.2008
- Setting up and monitoring users at 4 sites: Spartan, Pinetown, Cape Town, and Honeydew on Windows Small Business Server 2003
- Maintaining and supporting users on Microsoft Exchange 2003
- Manage systems and network usage, availability, and capacity.
- Daily server admin (access control, group share partitioning, print spool management, central scanning administration, and archiving)
- Managed procurement of hardware and software for 4 sites, ensuring alignment with operational needs
- Provided user support as CEO via remote desktop connections. on the WAN and LAN via remote desktop connections.
- Training users on Windows and various Microsoft packages
- Consulted with global head office and co-ordinated changes to network and server infrastructure with regional and local support groups to provide services to the business covering Production, UAT and COB.
- Installation of all hardware, software, and peripherals
- Supporting Windows XP o/s on user workstations (100)
- Antivirus monitoring and virus detection and eradication
- Asset, Software and License register control.
- Conducted regular national and international travel for business purposes.
- Co-ordinate internal and external audits
- Oversaw budgeting and reporting processes to maintain financial accountability and support strategic planning
- Process implementation and documentation, setting up Emergency handbook.
- Implemented and tested disaster recovery plans to safeguard business continuity and minimize downtime.
- Maintain system backups and procedures.
- User needs analysis and user account audits.
- Sourcing, Monitor and review third party supplier services and standards.
- Maintain safe and healthy work environment.
- Ensure effective production system, processes, hardware, software, and usage.
- System configuration for remote access and hard disk encryption
- PABX maintenance and monitoring
- Server room maintenance including UPS, Air conditioner, server, fire detection system & backup devices
- Network equipment and cabinet maintenance.
- Conducted feasibility studies on new and existing systems. on new and existing systems.
- Attend product launches and road shows to keep abreast of technology.
- Manage hardware, software, and communication devices requests.
- Documentation of network diagrams
- SQL database support
- Server capacity monitoring and user directory storage control
- Users email storage control on server and local machines.
- Wireless, Bluetooth and 3G connections for notebooks
- Server room access control
- Consulting with Hardware, software and Telecom suppliers
- Evaluation new software and hardware for use in the company environment
- Prioritising and managing conflicting priorities.
- Oversaw management, mentoring, and development of IT personnel. of I T Staff member
- Maintenance and monitoring of Telephone Management system
- Running daily and month-end reports and procedures on Baan
- Maintenance and monitoring of Spartan CCTV system
- Configuring smart phones and handheld devices to work on the network and receive emails
- REASON FOR LEAVING: Seeking better prospects
I T Systems Administrator
Xactics
06.2005 - 11.2005
- Set up and monitored users across two sites: Roodepoort and Germiston on Windows Small Business Server 2003.
- Maintaining and supporting users on MS Exchange 2003
- Monitored systems security controls to protect data integrity. and network usage monitoring
- Managed procurement of all hardware and software for two sites.
- Purchasing of all hardware and software at 2 sites
- Provided remote desktop support to users on WAN and LAN.
- CEO to users support on the WAN and LAN via remote desktop connections.
- Antivirus monitoring and virus detection and eradication
- Updating software on Handheld devices and smart phones
- Asset, Software and License register control
- REASON FOR LEAVING: I T Outsourced
Field Technician
Sidewalk Surfer
08.2004 - 06.2005
- Established network server and security accounts for all users.
- Faultfinding and fixing desktop computers.
- Remote Access security setup on the server and accounts for +/- 20 users
- Provided remote assistance on WAN for +/- 20 stores across Gauteng, KZN, Cape Town.
- Implementation of RetailMan ( POS ) system to the +/- 20 stores
- Conducted on-site visits to about 20 stores to identify and fix errors.
- Working in SQL for report extraction
- Manage systems and network usage, availability, and capacity.
- Collaborated with hardware, software, and telecom suppliers to set up new stores.
- REASON FOR LEAVING: Temp Contract
System/ Support Administrator
David Whiteheads and Sons
04.1998 - 06.2004
- Setting up, repair and maintenance of servers, desktop & laptop equipment on the LAN and WAN.
- System configuration for LAN and WAN use.
- Delivered timely support to users across multiple application packages.
- CISCO router support and configuration
- Maintained 24x7 availability of production systems through standby support.
- Provided support for MS SQL Enterprise, resolving database issues.
- Delivered support and configuration for CISCO routers, optimizing performance.
- CEO to Users Support on the WAN and LAN via remote desktop connections.
- Providing acceptable response time to support of users in various application packages.
- Implemented and managed onsite and offsite backup strategies, ensuring data integrity and recovery readiness.
- Compilation of system procedures and disaster recovery manuals.
- Ensured effective record keeping and database management for operational efficiency.
- Configuring smart phones and handheld devices to work on the network and receive emails.
- Maintaining register of all hardware, software and licenses on the LAN and WAN.
- Faultfinding, reporting, and correction of system to fully operational state.
- Updating all security & anti-virus patches for all LAN & WAN systems.
- Conducted virus detection and correction on LAN and WAN systems to ensure safe operations.
- Training users on Windows and various Microsoft packages
- Monitoring the firewall and controlling blocked email.
- Management of telephone monitoring system and producing management reports.
- REASON FOR LEAVING: Relocated to Gauteng
Various positions in Admin and textiles laboratory.
David Whiteheads and Sons
01.1994 - 04.1998
- Conducted textile fabric testing to ensure quality and compliance with industry standards.
- Implemented strategies to reduce costs
- Performed fault finding in textile production to enhance product quality and minimize defects.
- Transitioned to new role due to promotions
Education
ITIL v3 -
Forster Melliar
Sandown, South Africa01-2017
B. Comm. - Informatics
UNISA
Durban, South Africa01-2014
A+ -
New Horizons
Durban, South Africa01-1999
N.Dip. - Electronic Engineering
M L Sultan Technikon
Durban, South Africa01-1994
T V & Video Repairs -
Intec Correspondence College
Durban, South Africa01-1994
Matric - English, Afrikaans, Mathematics, Biology, Physical Science, Accounting
Buffelsdale Secondary School
Tongaat, South Africa01-1990
Skills
Cloud Computing
PC Packages/Software: Accsys, Adobe Acrobat, Baan, Balance Scorecard, Checkpoint VPN, Citrix, Dameware Remote Control, Galaxy Backup, HP Portfolio and Project management, IBM ClearQuest, Impact Encore, iMindMap, Kronos, McAfee, Symantec & Trend Antivirus, Microsoft Exchange 2003, Microsoft Office expertise, Microsoft Project, Millennium, MS FrontPage, MS Visio, Networkview, Pastel V60, Paywell, PC Anywhere100 & Netops765, Pro Engineer Wildfire, Quattro Pro, Remedy 76, RetailMan, Safeboot, SAP, Seagate & VERITAS Backup Exec, SQL Server, System Centre Configuration Manager, Tivoli, Whatsup, WinVNC, XMind
Competencies: 3G, HSDPA, Computer Hardware & Software support, Database Administration, Inventory management, User training analysis, License Compliance, Server administration, Documentation management, TCP/IP, Ethernet, Network setup support, Cisco and 3 Com routers
User acceptance testing
Data analysis
Requirements gathering
Team collaboration
Office productivity tools
Project management
Microsoft Excel mastery
Process improvement
Workflow Analysis
Strategic planning
Quality assurance
Process mapping
Gap analysis
Risk assessment
Stakeholder engagement
Test case scenarios
Software development life cycle
Process optimization
Cost-benefit analysis
Product management
Customer needs assessment
Needs assessments
Agile methodologies
Accomplishments
- Coordinated cross-functional teams and provided business analysis for [Number] projects totaling $[Number] million.
Affiliations
- Toastmasters
- International Association of Business Communicators
Software
JIRA
Certification
Laer Eksamen: 1990-05-06
Interests
Coin Collecting
Stamp Collections
Road Running
Mentoring
Timeline
Business Analyst
Nedbank Insurance
02.2019 - Current
FRID Production Team Lead
Liberty Life
01.2015 - 10.2018
Project Manager
Liberty Life
12.2013 - 06.2014
Global PMO Tools Support
SABMiller
02.2011 - 06.2013
Applications Access Management Manager (Constantia Valley)
Standard Bank
12.2008 - 10.2010
I T Manager (South Africa)
Knorr Bremse
11.2005 - 12.2008
I T Systems Administrator
Xactics
06.2005 - 11.2005
Field Technician
Sidewalk Surfer
08.2004 - 06.2005
System/ Support Administrator
David Whiteheads and Sons
04.1998 - 06.2004
Various positions in Admin and textiles laboratory.
David Whiteheads and Sons
01.1994 - 04.1998
ITIL v3 -
Forster Melliar
B. Comm. - Informatics
UNISA
A+ -
New Horizons
N.Dip. - Electronic Engineering
M L Sultan Technikon
T V & Video Repairs -
Intec Correspondence College
Matric - English, Afrikaans, Mathematics, Biology, Physical Science, Accounting
Buffelsdale Secondary School