Nontsikelelo Dau
Service Consultant
Pretoria
Summary
Dedicated and Efficient Professional with 5 years experience as a Service Consultant. Adept at building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Service Consultant
Capitec Bank Limited
06.2019 - Current
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Suggested additional services to customers in order to meet upsell goals.
Sales Associate
Cotton On Kids
10.2017 - 06.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Agile Banking Professional Programme L5 - Banking And Financial Support Services
Cornerstone Performance Solutions
Johannesburg, South Africa 04.2001 -
Skills
Client Relationship Building
Customer Relations
Sales expertise
Negotiation Tactics
Excellent Communication
Team Collaboration
Customer Relationship Management
Multitasking and Organization
Conflict Resolution
Certification
First Level Regulatory Exam: 5 Representatives (2017), Moonstone
Secondary Education
Matric (2008), S.A College Private School, Economics, Business Studies, Accounting, Mathematical Literacy, English First Language, Afrikaans Additional Language, Life Orientation
References
- Ms Lesego Motha, Manager (Cotton On), (012) 348 6292
- Mrs Charmain Sekgobela, Branch Manager (Capitec), 087 756 0499
Timeline
Service Consultant
Capitec Bank Limited
06.2019 - Current
Sales Associate
Cotton On Kids
10.2017 - 06.2019
Agile Banking Professional Programme L5 - Banking And Financial Support Services
Cornerstone Performance Solutions
04.2001 -
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