Nontokozo Nomusa Maphumulo
Durban
Summary
I am an organised Administrator with strong expertise in office management and administrative support. I am skilled at streamlining processes, managing schedules and coordinating projects. I believe that I am excellent at handling confidential information liaising with stakeholders and ensuring smooth office operations. I am a strong communicator with proactive approach to problem-solving and improving office efficiency.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Administrator
KageCon
Durban
06.2023 - 07.2026
- Organise and file project contracts.
- Keep physical and digital records safe, and easy to find.
- Answer phone calls, direct emails and greet office or site visitors.
- Schedule project meetings, write the agenda and share meeting minutes.
- Pass messages between clients, contractors and project superintendents.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
Volunteer
Ethelbert Child and Youth Care Centre
Queensburgh, Durban
03.2025 - 06.2025
- Helped the children with homework.
- Would make different, interesting crafts with the children.
- Play board games with the children after homework time and interact.
Content Creator Manager
Cordiale Beauty salon
Pinetown
04.2021 - 09.2022
- Contributed to social media strategy, creating posts that enhanced audience interaction.
- Produced video content, including scripting, filming, and editing, to diversify content offerings and engage a broader audience.
- Adapted tone and style of content to suit various target audiences, successfully increasing reach.
- Monitored trends and developments within the industry to produce relevant and timely content that resonates with target audiences.
- Engaged with online communities by responding to comments and messages, fostering a positive brand image.
- Conducted competitor analysis to identify content gaps and opportunities for differentiation in the market.
Shop Assistant
CUM Books
Durban
12.2017 - 12.2018
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor and restocking items.
- Opened and closed store by completing security, cleaning and financial checklists.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
Education
Bachelor of Arts Honours in Psychology
University of South Africa
Durban, KZN2025
Bachelor of Arts - Psychology and Criminology
University of South Africa
Durban, KZN2023
Skills
- Project management
- Record keeping
- Customer service
- Office administration
- Microsoft Office
- Problem solving
- Conflict resolution
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
isiZulu
Advanced
C1
Interests
- Hiking
- Cycling
- Colouring Books
- Nature Walks
Timeline
Volunteer
Ethelbert Child and Youth Care Centre
03.2025 - 06.2025
Administrator
KageCon
06.2023 - 07.2026
Content Creator Manager
Cordiale Beauty salon
04.2021 - 09.2022
Shop Assistant
CUM Books
12.2017 - 12.2018
Bachelor of Arts Honours in Psychology
University of South Africa
Bachelor of Arts - Psychology and Criminology
University of South Africa