Nontlahla Madlingozi
Executive Data Agent
Summary
I am an experienced Executive Data Processor with a solid foundation in back-office operations, quality control, and client data management. Assuring accuracy, confidentiality, and client satisfaction while processing, maintaining, and confirming client data. Additionally, I have expertise in resolving client concerns, guaranteeing outstanding customer satisfaction, and defusing stressful situations. I have expertise working on construction sites supervising laborers, reading construction plans, and ensuring daily production is adhered to.
My varied roles have given me the flexibility and dedication to produce effective outcomes in any environment.
Overview
7
7
years of professional experience
Work History
Back Office Agent
EXL South Africa (Pty) Ltd
06.2022 - Current
- Process and handle customer data accurately while maintaining confidentiality and adhering to stringent security guidelines.
- Through effective data handling, consistently surpass productivity and quality benchmarks.
- Collaborate with non-back office teammates for overall operational efficiency
Internship
Civils2000 & Roadsmart Asphalting
01.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the Construction industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
- Sorted and organized files, spreadsheets, and reports.
Agent
Customer Care Solutions
08.2017 - 01.2018
- Made after-service courtesy calls to customers on behalf of car dealerships
- Ensure client satisfaction by addressing and escalating concerns
Education
Matric Certificate - undefined
Holy Cross Education Centre
Kiddieland 01.2011 - 01.2013
N1-N5 - Building & Civil Engineering
College of Cape Town
01.2015 - 01.2017
N.Dip. Civil Engineering - undefined
Cape Peninsula University of Technology
01.2017 - 01.2021
Adv.Dip Civil Engineering - undefined
Cape Peninsula University of Technology
Skills
Data entry and Management
Data Verification and quality assurance
Data security and confidentiality
Production and time management
Troubleshooting and problem solving
Advanced proficiency with modern softwares
Effective co-operation and communication
Personal Information
- Date of Birth: 10/14/95
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Lauren Wallace, Customer Care Solutions, 021 486 4000
- Mabel Terblanche, Civils2000 & Roadsmart Asphalting, 021 713 0129
- Human Resources, EXL Service South Africa (Pty) Ltd, 021 205 7801
Address
The Block Security Estate
Unit D216
Bester Road
Bellville South
Cape Town, 7530
Accomplishments
- Top Performer Award at EXL
- Ultimate Team Player Award at EXL
Timeline
Back Office Agent
EXL South Africa (Pty) Ltd
06.2022 - Current
Internship
Civils2000 & Roadsmart Asphalting
01.2019 - 12.2019
Agent
Customer Care Solutions
08.2017 - 01.2018
N.Dip. Civil Engineering - undefined
Cape Peninsula University of Technology
01.2017 - 01.2021
N1-N5 - Building & Civil Engineering
College of Cape Town
01.2015 - 01.2017
Matric Certificate - undefined
Holy Cross Education Centre
01.2011 - 01.2013
Adv.Dip Civil Engineering - undefined
Cape Peninsula University of Technology