Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Phila Hlatshwayo
Junior AML Analyst
Khayelitsha,WC
Work Preference
Summary
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. More so, eager to contribute to team success and further develop professional skills and bring a positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Back Office Agent
Thirteen Ten Enterprises
07.2025 - Current
- Data entry and database management
- Record keeping and document filing (digital)
- Managing internal correspondence and departmental coordination
- Processing invoices, receipts, and payments
International Customer Service Representative
CCI-Utilita UK
01.2022 - 06.2025
- Respond to inquiries via phone and email
- Resolve complaints and troubleshoot product or service issues
- Maintain customer records including interactions and transactions
- Follow up with customers to ensure satisfaction
- Escalate complex issues to supervisors or specialized teams
- Provide product/service information and suggest additional offerings
Education
Matric -
Westmead Secondary School
210 Mkhize Rd, Southmead, Pinetown, 360011-2015
Bachelor of Social Science - Criminology And Forensic Studies, Political Science
University of Kwa-Zulu Natal
269 Mazisi Kunene Rd 02.2016 - 12.2018
Skills
Communication skills: Clear verbal and written communication
Empathy & patience: Ability to remain calm with frustrated customers
Data entry
Customer service
Phone communication
Invoice processing
Problem solving
Record keeping
Problem-solving: Quick thinking to resolve issues effectively
Technical proficiency: Comfortable using customer service software and databases
Teamwork: Coordinate with colleagues to improve service
Proficiency in Excel
Ensuring accuracy in compliance documentation and reporting
Accomplishments
- National Senior Certificate
- Bachelor of Social Science in Criminology and Forensic Studies, Political Science
- Dinner of champions at CCI
- Q1 Top Performer Awards :-Best Back Office Agent
Timeline
Back Office Agent
Thirteen Ten Enterprises
07.2025 - Current
International Customer Service Representative
CCI-Utilita UK
01.2022 - 06.2025
Bachelor of Social Science - Criminology And Forensic Studies, Political Science
University of Kwa-Zulu Natal
02.2016 - 12.2018
Matric -
Westmead Secondary School