Nontando Queen
Administration Clerk
Johannesburg
Summary
Dynamic Administration Clerk with a proven track record at Boards4sho, excelling in record keeping and interpersonal communication. Enhanced operational efficiency by reducing data entry errors and expertly managing scheduling. Recognized for resolving customer complaints with empathy at Scorpion Legal Law, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Administration Clerk
Boards4sho
06.2022 - 11.2024
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
Customer Service Representative
Scorpion Legal Law
06.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Certificate - Business Management And Entrepreneurship
04.2025
NQF Level 2&3 - Financial Economic And Accounting
12.2023
Certificate - Outbound And Inbound Management
07.2017
Grade 11 - Commerce
12.2015
Skills
Record Keeping
Timeline
Administration Clerk - Boards4sho
06.2022 - 11.2024
Customer Service Representative - Scorpion Legal Law
06.2018 - 03.2020
Application Cursa - Certificate, Business Management And Entrepreneurship
Elangeni Tvet College - NQF Level 2&3 , Financial Economic And Accounting
City View Business College - Certificate , Outbound And Inbound Management
Thembalentsha High School - Grade 11, Commerce
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