Summary
Overview
Work History
Education
Skills
Identity Nr
Physical Address
Full Names
Personal Information
References
Cooking, Videography, Reading, Playing musical Instrument
Timeline
Generic
Nonkululeko Mabula

Nonkululeko Mabula

Alberton

Summary

My biggest key strength is communication, building strong relationships with people in order to deliver the best results. I meditate to handle stress. When I know I have a big day ahead, I make sure to get up a little early and do a session. This gives me a chance to clear my mind. Also, when a stressful situation suddenly happens, I use my meditation skills to re-center my focus and avoid feeling overwhelmed. My 13 years experience has helped me become an enthusiastic consultant with a track record of success across the banking industry. I possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to clients in the organization and improve business performance. I excel at presenting complex information in an easy-to-digest format, allowing clients to make informed decisions quickly.

Overview

13
13
years of professional experience
1
1
Language

Work History

Virtual Channels- Commercial Assist Consultant

Absa Bank Limited
05.2023 - Current

Attending to day to day banking queries, problem solving, capturing and account maintenance at first point of contact for commercial and business clients. Managing and maintaining diaries for relationship executive in the commercial banking space, making outbound calls, client retention and cross-selling opportunities, inbound calls assisting with new-to-bank client onboarding and system navigation. Attending to incoming and outgoing email correspondence to clients and business managers.

Junior Specialist- Virtual Channels Consultant

Absa Bank Limited
Johannesburg, Gauteng Province
11.2016 - 04.2023
  • Retaining clients.
  • Sales Campaigns.
  • Service Follow up.
  • Managing Diaries.
  • Inbound and Outbound sales &enquires.
  • Customer One email requests, Customer Complaints, System navigation, Day to day banking.

Enterprise Banking Sales Agent (Outbound)

Absa Bank Limited
Johannesburg, Gauteng Province
01.2014 - 10.2016
  • Retaining clients, Sales Campaigns, Service Follow up, Booking Business appointments, Managing Diaries, Cross selling business and other banking products, FICA KYC.

Small Business Service Agent (Inbound)

Absa Bank Limited
Johannesburg, GP
09.2013 - 11.2013
  • Assisting with all business related enquiries, Performing all type of payments (salaries/wages Included), Creating payment accounts, Managing diaries, Booking appointments, Cross selling Business products & other banking products.

Transactional Banking Agent (Telephone Banking)

Absa Bank Limited
10.2011 - 09.2013
  • Assisting with banking general enquiries, Performing Payments to all Type of Accounts, Creating Payment accounts, Creating Stop Payments, Suspending Internet Banking, Stopping Cheque Book, Cross-Selling Products (promoting)

Education

BANKSETA

Skills

Best Practices Implementation

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Identity Nr

  • 8912191100088

Physical Address

  • 17
  • Brackendowns, Alberton, 1448

Full Names

Nonkululeko Mabula

Personal Information

  • Date of Birth: 19 December 1989
  • Gender: Female
  • Nationality: South African

References


  • Lucrisha Jacobs, Absa Bank Limited, Manager (Commercial Assist), 0636885043.
  • Anthea May, Absa Bank Limited, Team Leader (Virtual banking), 0835151950.
  • Khathu Muleya, Absa Bank Limited, Team Leader (Enterprise Banking Outbound), 0736370902.
  • Gerald Schoenfeldt, BARCLAYS SA group Ltd, Supervisor (Enterprise Banking Inbound), 0115016440.
  • Lindelwa Bungane, Absa group Ltd, Supervisor (Transactional Banking), 0737755339.

Cooking, Videography, Reading, Playing musical Instrument

Cooking has always been my first love, i cannot boastfully call myself a best cook, but my family does and it's something i enjoy doing (I feel good when those around me are fed and happy). 

Reading- I believe life wouldn't make sense without a book, it feeds my thoughts.

Videography-it's a passion it's a safe space for me because i get to fully display my inner thoughts, i can be my full self in visuals ( it's how i see life and it's how i see colour, i take moments very seriously. 

Musical instrument is where i draw inspiration from, it interprets my emotions very well.

Timeline

Virtual Channels- Commercial Assist Consultant

Absa Bank Limited
05.2023 - Current

Junior Specialist- Virtual Channels Consultant

Absa Bank Limited
11.2016 - 04.2023

Enterprise Banking Sales Agent (Outbound)

Absa Bank Limited
01.2014 - 10.2016

Small Business Service Agent (Inbound)

Absa Bank Limited
09.2013 - 11.2013

Transactional Banking Agent (Telephone Banking)

Absa Bank Limited
10.2011 - 09.2013

BANKSETA
Nonkululeko Mabula